Performed packet capture and traffic analysis using Wireshark and NetFlow to troubleshoot anomalies

Implemented VLAN segmentation, firewall rules, NAT, VPN tunnels, and IDS/IPS

Simulated real-world network failures including failover, load balancing, and bandwidth testing

Reduced cloud resource costs by over 50% through backend performance optimizations and system efficiency

Diagnosed and resolved authentication and access issues involving Azure AD, OAuth, and IAM systems

Investigated and troubleshot cloud-based incidents across AWS services including Lambda, DynamoDB, and S3

Collaborated with cross-functional teams to deliver application enhancements and resolve production issues

Connected to secure AWS EC2 instances via RDP to perform log analysis and troubleshoot server-side application and infrastructure issues

Leveraged SQL queries to analyze production data and support data-driven investigation of application incidents

Worked with external partners including Cisco and Microsoft on escalated technical cases