# Brennan M.

> Designing DoorDash’s AI-Powered Support & LLM Ops Tooling | Passion for AI + Simulated UX

Location: San Francisco, California, United States
Profile: https://flows.cv/brennan

I’m a Product Designer with 10+ years of experience creating thoughtful, scalable, and human-centered products—currently leading AI-first design initiatives at DoorDash. My focus is on designing systems that empower humans, AI agents and automation, from contact centers to prompt libraries to internal tools.

At DoorDash, I’ve led the design of our internal contact center where chatbots and human agents collaborate in real-time. I’m also building frameworks and playbooks to help teams across the company use AI responsibly and effectively in their design practice.

Beyond product work, I’m passionate about using design to foster clarity, reduce friction, and promote intentionality—whether in support experiences, workflows, or the way we work.

Let’s connect if you’re building at the intersection of design, AI, and systems thinking—or if you’re just into good conversations and better design.

## Work Experience
### Senior Product Designer @ DoorDash
Jan 2022 – Present | San Francisco, California, United States
Product Designer for customer, dasher, and merchant support experiences.

### Principal Product Designer, Manager @ Acrisure
Jan 2020 – Jan 2022 | Austin, Texas, United States
Principal and Lead Product Designer at the 6th largest insurance brokerage in the world with a focus on designing for human-centered AI (lookalike, reinforcement learning, supervised/unsupervised, predictive analytics, benchmark analysis). I lead all design initiatives and managed a small team of designers.

### Lead Product Designer @ Acrisure
Jan 2020 – Jan 2020 | Denver, Colorado, United States

### Lead Product Designer, Design Engineer @ Arrow Electronics
Jan 2018 – Jan 2020 | Denver, Colorado, United States
As a designer, researcher, and Angular FE developer, I created ERP applications for the Fortune 50 company in Denver, Colorado. These apps covered freight, logistics, and reporting. They had a global impact on international markets. Introduced human-centered design and design thinking, shifting product development from requirement-driven to user-driven roadmaps. Focused on user needs, creating products that met their expectations.

### Senior Product Designer @ Open Systems Technologies, Inc.
Jan 2017 – Jan 2018
Designer on the OpenDigital team (formerly VisualHero).

Work with fortune 500 companies to design, strategize and execute complex enterprise architectures to meet the system, business, and user needs.

### Senior Product Designer @ Deloitte Digital
Jan 2017 – Jan 2017
Worked with the State of Michigan to build a state-wide web application tackling the pain points that come with applying for state issued benefits.

### UX Designer @ Whirlpool Corporation
Jan 2016 – Jan 2017
UX designer pioneering smart kitchen innovations through various mobile apps within the brands of Whirlpool, Maytag, Kitchen Aid, and Jenn Air.

### UX Designer @ Ebus Innovations
Jan 2015 – Jan 2016 | Greater Chicago Area

### UX Designer, Specialist @ MLive Media Group
Jan 2014 – Jan 2015

### Digital Specialist @ BISSELL Homecare, Inc.
Jan 2014 – Jan 2014


## Education
### Bachelor in Digital and Visual Communications
DePauw University

### Information Technology
Grand Rapids Community College


## Contact & Social
- LinkedIn: https://linkedin.com/in/itsbrennan
- Website: https://www.itsbrennan.com/
- GitHub: https://www.github.com/itsbrennan
- Website: https://www.mywayy.co

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Source: https://flows.cv/brennan
JSON Resume: https://flows.cv/brennan/resume.json
Last updated: 2026-02-23