# Brent Otterlei > Sr Product Designer at Workday Location: Brentwood, California, United States Profile: https://flows.cv/brentotterlei My name is Brent Otterlei and I am a user experience design professional with 15+ years of experience. I’ve worked for both large companies like Walmart and VISA where I led the design effort for The Sam's Club mobile app and VISA Checkout respectively and start-ups like Clip where I headed up design for almost 3 years helping to take them from a back room in a coffee house in Redwood City to offices in Menlo Park and Mexico City heralded as one of the fastest growing FinTech start-ups in Latin America. My work has played a role in PlaySpan getting acquired by VISA in 2011 for $190 Million and FanSnap getting acquired for an undisclosed amount by NextTag also in 2011. I have created and drove UX strategy, helped execute on that strategy by utilizing user centered design principals (design thinking) and tools like Sketch, Figma, inVision, Principle, etc. and have created industry leading design solutions that drove revenue and growth for the companies I have worked for. ## Work Experience ### Sr Product Designer @ Workday Jan 2019 – Present | Pleasanton, California ### Lead Product Designer - Core App Experience @ Twine Jan 2019 – Jan 2019 | San Francisco, California The core app experience lead was responsible for all current and new features in the app and web responsive app outside of the on-boarding experience. So everything after you create an account was what I was responsible for. Highlights • Took design projects from inception and initial research through Ideation, synthesis, iteration, prototyping, participation in user testing to completion in high fidelity designs • Collaborated with Design research, Marketing, Legal and Compliance, Product, Engineering, Data and Customer Support • Participated and helped lead design sprints, design corners review and feedback sessions. • Leveraged design systems and established new design patterns for the mobile and web apps • Participated in user studies and user testing Tools • Pencil and sketchbook - Notes and initial concepts • Figma - Design and collaboration • Principle - Prototyping Reason for leaving John Hancock hired a new leadership team in Boston and decided to change their direct to consumer strategy which unfortunately did not include Twine so they closed down our office and laid the everyone off even though we were growing rapidly. ### Lead Product Designer - Sam’s Club Mobile App @ Walmart eCommerce Jan 2017 – Jan 2018 | San Francisco Bay Area Lead Product Designer for the Sam’s Club mobile e-commerce app. This app was on iPhone, iPad, Android tablets and phones and did about $1m a day in transactions when I left. Highlights • Responsible for all mobile design for Sam’s Club • Took design projects from inception though completion for all supported platforms (iPhone, iPad, Android tablet and phone) • Collaborated with Research, product, engineering and branding • Presented projects to CEO and VP of Product before Engineering handoff • Led brainstorming and review sessions with the broader design team to help foster collaboration • Frequently ordered items project I worked on resulted in a $37M annualized GMV (3% bump in total app GMV) Tools • Pencil and sketchbook - Notes and initial concepts • Sketch and Zeplin - Design and collaboration • InVision and React Native - Prototyping Reason for leaving I really enjoyed the problems we were trying to solve at Walmart Labs (Sam’s Club org) and the opportunity for my design work to reach a massive audience and have a massive impact on business but the lack of a good design culture, work life balance and toxic team members led me to believe it was not worth the 4 1/2 hour round trip commute so I decided to move on. ### UX Design Manager - Commerce Platform @ Verifone Jan 2016 – Jan 2017 | San Francisco Bay Area As a Design Manager at Verifone I had a 90/10 split of Product Design work to Design Management. I led a small design team (one junior designer) and a handful of designers from a design agency called Momentum. We were tasked with the enormous job of designing an entire B to B to C payments ecosystem for big banks to sell and SMEs to use in brick and mortar stores. Having such a small team and such a large mandate I designed and implemented new processes, introduced new tools and championed a design system to help optimize design workflows, increase design velocity while keeping a high quality of design. Highlights • Team designed an Android payment terminal app, App Store app, web based admin tools for payment terminal management and in store payments management from inception through implementation. • Created new design processes and championed the use of new design tools like Sketch, Zeplin, Framer, etc • Created a design system using ATOMIC Design and worked with engineering to get buy in and get it implemented to reduce design load. • Managed a small team and a design agency with ~5 other designers • Presented UX vision for the new mobile payments ecosystem to the CEO and board and got approval to move forward Reason for leaving Unfortunately after a year and a half working towards realization of the commerce platform Verifone went through a re-org and laid off the team. ### Head Of Design @ Clip Jan 2013 – Jan 2015 | Redwood City, Ca I was one of the founding members (Employee 2) for Clip a payments start up focusing on bringing a broader credit card acceptance in Mexico. I spent the first year and a half working on both UX strategy and implementation of that strategy end to end using design thinking and once we received larger amounts of funding I was able to build and lead a design team. Highlights • I was both Head of Design and Lead Designer for the first year and a half until we received enough funding to build up the team. • Created UX strategy and vision • Designed UX processes • Managed an internal design team and external design, IxD, branding and packaging agencies. • Helped take Clip from concept through implementation as a mobile payments app experience that lived on iOS, Android and Windows Phones. Reason for leaving As Clip grew bigger the decision was made to grow the team in Mexico and stop growing in the US which meant I would have to travel more. This was not ideal while starting a new family so I had to say goodbye. Clip is still going strong just recently voted one of the top 5 startups to work for in Mexico and just closed a $100M C round. ### Sr User Experience Lead - VISA Checkout @ Visa Jan 2011 – Jan 2013 PlaySpan was acquired in March 2011 by VISA so they could take the UltimatePay 2.0 payment experience I helped champion and use as the foundation of Visa Checkout. Because I was the lead designer for the UltimatePay 2.0 payment experience I was chosen to lead the UX design effort for Visa Checkout. I was also involved in UX strategy and ideation around the future of payments and worked with a cross functional team of business, product, design and engineering on a mobile phone contactless payments solution before Android and Apple Pay which was used in a partnership with Apple for the development of Apple Pay. Highlights • Led UX design for Visa Checkout • Built a small team of designers internally and also had LabZero a design agency (5 designers) to help define, ideate, collaborate and deliver on the project • Worked on a mobile contactless payments solution pre Android and Apple Pay which was used in our partnership with Apple when they were designing Apple Pay. • Built design processes and focused on building a diverse team to help foster a good design culture Reason for leaving Vilash Poovala, the PM I worked with on the Ultimate Pay 2.0 payment platform left VISA to co-found a start-up called Clip. I decided to join him as Head of Design. ### Sr UX Designer - Ultimate Pay @ PlaySpan Inc. Jan 2010 – Jan 2011 | San Francisco Bay Area I was brought in to take over the design for their B to B to C Ultimate Pay 1.0 payments platform which resulted in a redesign from the ground up taking into consideration business and end user goals. Highlights • Assessed current state of the product and set up meetings with merchants around the globe and also solicited feedback from end users • Collaborated with upper management, product and engineering to rethink the Ultimate Pay payment platform • Led brain storming sessions, synthesis sessions and created many iterations and tested with end users. • Helped champion the redesign and get it implemented • Facebook and Disney were the first clients to use the new payments platform • VISA acquired PlaySpan for the Ultimate Pay 2.0 payment platform for $190m to use for VISA Checkout Reason for leaving We were acquired by VISA for $190m ### UX Designer @ FanSnap Jan 2009 – Jan 2010 | San Francisco Bay Area I led the UX design effort for FanSnap an event ticket aggregator. Our disruptive technology was interactive seat maps that allowed the user to shop for tickets visually using our interactive seat maps built on top of google map technology. Highlights • Lead designer for the ticket search experience, seat maps and white label solutions • Designed white label solutions for Ticket Master and many other ticketing sites • Did some front end dev work in ROR • Helped champion new design processes and led ideation and feedback sessions with the team Reason for leaving FanSnap was struggling and after some key employees left the company was afraid of being laid off so I began looking for a new opportunity elsewhere. It actually turned out because soon after they laid off most of the team and then were acquired by NextTag for an undisclosed amount. Then the rest of the team was laid off there and the technology was sold to SeatGeek which still uses our seat maps and designs today. ### Sr. UX/UI Designer and Front End Web Developer @ Doostang Jan 2007 – Jan 2009 | San Francisco Bay Area Doostang was a social network for people in the financial industry back when Facebook was still only available for kids with college email addresses. They had a proof of concept that was like Facebook built in school and used to secure an A round of funding. I was brought in to help redesign the social network from scratch and also because of funding help build the front end in ROR. Highlights • Led brain storming, review and feedback sessions with the entire team to ensure that everyone had ownership in the redesign and also to help with the design effort because I was the only designer. • Created many proofs of concept and brought in people to get feedback on • Decided to think modularly about the design so I can start breaking it into pieces and engineering can implement while I am designing. • We went from under 100K active users to over 500K by the time I left • Eventually was able to hire more designers to help me and I worked with them to rework our design process to better work for a larger team Reason for leaving The Great Recession. We first saw this as an opportunity to pivot into being a job board for financial people because we saw our users start using Doostang heavily to networking now that most of them were out of jobs but it did not turn out. There were no jobs out there so the decision was made to lay everyone off except for a couple key people and try to ride out the storm. I was one of the many that got laid off. Last thing I heard is that they are still around but as a small specialized job board. ### UX Designer @ Teqlo Inc. Jan 2006 – Jan 2007 | San Francisco Bay Area Teqlo was an angel backed startup focused on the technology for creating SAAS applications. I was in charge of design. Highlights • Was responsible for all design • Designed the company logo and letterhead in addition to all UX • Created design processes and led brain storming and ideation sessions with the team of 5 • Was mentored by the front end developer and learned a lot about ROR Reason for leaving Yahoo released “Yahoo Pipes” which was essentially what we were building ourselves which resulted is us not being able to secure more funding. Once we ran out of funding we were shut down. ### Web Designer and Front End Developer @ E-Book Systems Jan 2003 – Jan 2006 | San Francisco Bay Area E-Book systems pioneered e-books. They started with actual flipping photo album software and then evolved into books. I was on what was called the Web Design team back then. We were in charge of designing, implementing and maintaining the UI/UX for their e-book store and support site. Highlights • Designed and implemented the ebook support site • Took paper magazines in pdf format and converted/redesigned them for our e-book format Reason for leaving I was doing more production design work than creative work so I decided to look for an opportunity to where I can be more creative and solve more complex user problems. ## Education ### MFA in Graphic Design Academy of Art University ### BA in Graphic Design San José State University ### Minor in Photography San José State University ## Contact & Social - LinkedIn: https://linkedin.com/in/brentotterlei --- Source: https://flows.cv/brentotterlei JSON Resume: https://flows.cv/brentotterlei/resume.json Last updated: 2026-03-31