Designed a new lead management platform for business owners. The new inbox experience and interaction model allows pros to spend less time corresponding between clients and more time completing jobs.

Supported consumer growth projects to improve the intake process and help users easily request a quote.

Designed the company's 1st end-to-end travel booking website. Built customer journeys for search, booking, checkout, and account creation.

Collaborated with the brand team to launch new Lyric identity.

Designed our 1st gen mobile companion app.

Designed the 2nd gen Here One iOS app with new hearing health features including speech directionality, hearing assessment tools, personalization, and hearing care support.

Redesigned information architecture to promote discovery of core features.

Conducted user testing with beta groups to validate new features.

Created style guide to accelerate workflow and standardize app branding.