• Owned admin experience for Lyft Business, enabling organizations to leverage rideshare. Led cross-team initiatives like product suite and self serve onboarding.

• Launched enterprise grade products such as Lyft Pass which generated millions $ in profit for the company.

• Spearheaded Lyft Business design system, defining contribution processes and collaborated with designers to ensure quality and consistency.

• Authored Lyft design blog articles and led workshops such as how designers can write better bugs.

• Worked across agent experience and workflow teams of Zendesk’s flagship Support product. Laid early groundwork for multi-channel approach within Support and created simple solutions to complex automation needs of large-scale customers.

• Started and owned Zendesk Creative team blog, website, and instagram account, sharing insights and perspectives across a diverse set of fields. Curated and edited writing published by teammates.