Brian Lancaster

Brian Lancaster

Brian Lancaster

ServiceNow Developer at Hill Physicians Medical Group

IT professional with over 10 years of experience. Most recently have concentrated on being the resident ServiceNow SME. Possess comprehensive knowledge of ITIL process. Have developed Business Analysis skill while working tight schedules in team and independent environments.

Experience

Hill Physicians Medical GroupServiceNow Developer

2020 — Now

2020 — Now

San Ramon, California, United States

DEW SOFTWARE INCServiceNow Admin/Developer

2020 — 2020

2020 — 2020

United States

Medical

e&e IT Consulting Services, Inc.ITSM Developer ServiceNow

2017 — 2020

2017 — 2020

Mechanicsburg PA

Configure and Maintain the ServiceNow platform.

Created complex service catalog items

Configured multi-factor authentication with auto creation of users

Maintain service portal and added enhancements.

ICON plcBusiness Application Analyst III

2017 — 2017

2017 — 2017

Greater Philadelphia Area

Configuring ServiceNow Service Portal

Configuration of SSR Phase II (additional fields in the cmdb application table around security services)

Continue to manage team for configuration of ServiceNow

ICON plcServiceNow Dev/Admin (Business Apps Analyst II)

2012 — 2017

2012 — 2017

Supported LMS upgrade project

Trained and manager team for configuration of ServiceNow

Configuration of SSR Phase I (additional fields as part of the ServiceNow cmdb application table)

Configured Change Requests in ServiceNow

Configured Password reset application process in ServiceNow

ServiceNow Implementation

Support Oracle Clinical RDC

Support Oracle Clinical

Solarwinds alert setup

Support LMS system

Primary support contact for upgrade project of business critical applications

Education

Bucks County Community College

N/A

East Stroudsburg University of Pennsylvania

Bachelors