# Brian Lancaster

> ServiceNow Developer at Hill Physicians Medical Group

Location: San Ramon, California, United States
Profile: https://flows.cv/brianlancaster

IT professional with over 10 years of experience.  Most recently have concentrated on being the resident ServiceNow SME.  Possess comprehensive knowledge of ITIL process.  Have developed Business Analysis skill while working tight schedules in team and independent environments.  Accomplished in the areas of troubleshooting and problem solving in a faced paced team environment.

## Work Experience
### ServiceNow Developer @ Hill Physicians Medical Group
Jan 2020 – Present | San Ramon, California, United States

### ServiceNow Admin/Developer @ DEW SOFTWARE INC
Jan 2020 – Jan 2020 | United States
Medical

### ITSM Developer ServiceNow @ e&e IT Consulting Services, Inc.
Jan 2017 – Jan 2020 | Mechanicsburg PA
Configure and Maintain the ServiceNow platform.  
•	Created complex service catalog items
•	Configured multi-factor authentication with auto creation of users
•	Maintain service portal and added enhancements.

### Business Application Analyst III @ ICON plc
Jan 2017 – Jan 2017 | Greater Philadelphia Area
•	Configuring ServiceNow Service Portal
•	Configuration of SSR Phase II (additional fields in the cmdb application table around security services)
•	Continue to manage team for configuration of ServiceNow

### ServiceNow Dev/Admin (Business Apps Analyst II) @ ICON plc
Jan 2012 – Jan 2017
•	Supported LMS upgrade project
•	Trained and manager team for configuration of ServiceNow
•	Configuration of SSR Phase I (additional fields as part of the ServiceNow cmdb application table)
•	Configured Change Requests in ServiceNow
•	Configured Password reset application process in ServiceNow
•	ServiceNow Implementation
•	Support Oracle Clinical RDC
•	Support Oracle Clinical
•	Solarwinds alert setup
•	Support LMS system
•	Primary support contact for upgrade project of business critical applications

### Business Application Analyst @ ICON plc
Jan 2009 – Jan 2012
•	Report Development
•	Supported project for custom application build.
•	Maintained Change Control system in Altiris Workflow
•	Altiris Workflow setup to automate approvals for application requests.
•	Altiris Helpdesk Admin

### IT Support Analyst @ ICON plc
Jan 2006 – Jan 2008
•	Hardware and Account Setup
•	Network troubleshooting
•	Phone Support

### Network Support Specialist @ Transcontinental Direct
Jan 2003 – Jan 2006


## Education
### N/A in MCSE 2000
Bucks County Community College

### Bachelors in Computer Science
East Stroudsburg University of Pennsylvania


## Contact & Social
- LinkedIn: https://linkedin.com/in/brian-lancaster-2b316416

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Source: https://flows.cv/brianlancaster
JSON Resume: https://flows.cv/brianlancaster/resume.json
Last updated: 2026-04-11