Viu OTT is a leading, award-winning streaming service providing on-demand video entertainment for over 45 million users in more than 25 countries across Asia, Middle East and Africa.
Started the product operations function at Viu with the objective of bringing a structure, framework and way of working throughout our product, marketing, sales, and engineering organizations.
• Led and streamlined our internal and external customer support processes and organization (22 persons team)
• Implemented an internal product communications process and cadence for better stakeholder management
• Created a new org structure for product ops, and hired for 4 new roles: Product Ops Manager (support), Product Comms, Internal Tools PM, Data Ops.