Led as project manager and liaison between business and IT for a high-priority (“code red”) initiative, diagnosing and resolving critical operational issues affecting a healthcare company’s contact center following a sudden shift in core metrics.

Developed core platform RFPs for major dental insurance payers, guiding vendor selection, conducting gap analyses, and driving remediation planning to ensure seamless implementation.

Led frontend design and development of a custom healthcare analytics platform, leveraging Vue, Contentful CMS, and Tableau to deliver an intuitive and data-driven user experience.