•Responsible for automating everyday IT tasks to save employee time and improve productivity
•Used Agile methodology to create projects
•Learned Blue Prism for Robotic Process Automation and eyeShare for IT Process Automation
•Used eyeShare, SQL queries, Powershell scripts, and JIRA's REST API to automatically read incoming emails and populate corresponding data fields to create a JIRA ticket
•Used eyeShare and UNIX shell scripts to automatically run daily server checks, read error logs, and report any issues via email
•Saved around 1000 hours/year of employee time by automating everyday manual tasks
