# Brian T.

> Journey-Centered Experience Leadership

Location: United States, United States
Profile: https://flows.cv/briant

Driving meaningful service transformation through a relentless focus on the customer journey. 

As an Experience Design leader with 20+ experience, I am a collaborative problem-solver who leverages Atomic Research and multi-method user research to build "north-star" visions. 

My work leads to enhanced operational efficiency and impactful digital experiences for businesses of all sizes, from startups to Fortune 50 companies and anything in-between.

## Work Experience
### Principal Product Design & Research — Hospitality Customer Experience @ Amadeus
Jan 2023 – Present

### Founder/Client Strategy, Journey Management for SMBs @ Baron von Flash
Jan 2024 – Present

### Principal Design Consultant — Service Design and Digital Transformation @ Pegasystems
Jan 2021 – Jan 2023

### UX Technical Expert — Human-Centered Design Mentor and Instructor @ Chegg Inc.
Jan 2019 – Jan 2021 | Remote (part-time)

### Principal Product Designer - eDiscovery @ Epiq
Jan 2019 – Jan 2020 | Providence, Rhode Island Area

### Lead Design Consultant - Service Design @ Cantina
Jan 2018 – Jan 2019 | Boston

### Lead UX Architect — Design Systems @ Pegasystems
Jan 2016 – Jan 2018 | Cambridge ma

### Lead Product Designer — Energy Intelligence @ EnerNOC
Jan 2015 – Jan 2016 | Boston, Massachusetts

### Senior Product Designer/Team Lead — edTech @ VitalSource Technologies
Jan 2014 – Jan 2015 | Boston, MA

### Interaction Designer, Global UX - Search @ Monster
Jan 2012 – Jan 2014 | Cambridge, MA

### UX Designer - eCommerce @ Staples, Inc.
Jan 2010 – Jan 2012 | Framingham, MA

### Design Studio Team Lead - New Retail Channels @ Staples, Inc.
Jan 2008 – Jan 2010 | Framingham, MA

### Associate Graphic Designer @ Staples, Inc.
Jan 2006 – Jan 2008 | Framingham, MA

### Associate Production Designer @ Staples, Inc.
Jan 2005 – Jan 2006 | Framingham, MA

### Intern @ Silverscape®
Jan 2005 – Jan 2005 | Boston, MA

### Intern @ Minelli Inc.
Jan 2003 – Jan 2004 | Boston, MA


## Education
### B.F.A. in Graphic Design
Lesley University

### Pre-College Studio Certificate in Graphic Design
Massachusetts College of Art and Design

### Web Site Development Certificate in Web Development
New England Institute of Art

### Advanced Web Site Development Certificate in Web Development
The New England Institute of Art


## Contact & Social
- LinkedIn: https://linkedin.com/in/briangtanner

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Source: https://flows.cv/briant
JSON Resume: https://flows.cv/briant/resume.json
Last updated: 2026-02-23