Santa Monica, California, United States
• Developed scalable FastAPI microservice architecture with PostgreSQL backend, handling concurrent voice sessions, automated call recording, transcription workflows, and comprehensive analytics tracking.
• Architected and deployed a hybrid conversational AI system integrating OpenAI Realtime API, ElevenLabs TTS, and Twilio Voice for real-time phone-based customer interactions.
• Implemented intelligent conversation flows with dynamic system prompting, customer data integration, human agent transfer capabilities, and multi-modal feedback collection via SMS.