• Formalize the role of UX research and design in the team's software delivery process

• Lead end-to-end product design from early ideation to delivery to iterative improvement

• Led design on Data Insights squad, partnered with data scientists to deliver ML features

• Established design vision for query building user experience

• Led end-to-end product design for VA: Health and Benefits

• Developed mobile remote research methods, conducted 60+ generative, usability, and UAT sessions

• Led end-to-end UX design for Veteran Relationship Management Platform with Salesforce

• Worked on UX design and research for VA.gov initiatives like single sign on and EHR migration comms

• Led or worked on service and product design projects for clients including Vizient, Advent Health, Verizon, PepsiCo, The Cosmopolitan of Las Vegas, and GameStop.

• Managed UX intern program, mentored jr/mid-level designers

Defined color and typography design systems for environmental displays and editorial content.