• Own and manage the creation of production repository for referencing real subscriber scenarios within account management platforms for desktop web, mobile web, and app, facilitating streamlined documentation and problem-solving processes

• Discover friction points and propose potential solutions to enhance user experience within app and web account management

• Assist in identifying and tracking key performance indicators (KPIs) within primary business flows to measure the success and effectiveness of account management platforms

• Designed UI/UX of voice anonymization and transcription tool for UCI senior capstone project

• Analyzed and gathered data from target user research to create low/high fidelity mockups and conducted usability testing to find areas of improvement

• Developed front end functionalities of web application using HTML/CSS, JavaScript, and React

• Implemented Firebase and Google Cloud API to store live database of user project information and audio files