User experience designer with a background in design and marketing. Expertise in onboarding, storytelling, go-to-market strategy, and crafting a product narrative.
2023 — Now
New York, United States
Partnering with product management and engineering to bring legacy timekeeping tool from desktop to web, including creating a new timer and planner experience as well as integrating AI and LLMs into user workflows
Developing new AI and usability patterns to contribute to growing Intapp design system
Created marketplace experience to streamline client environment setup and customization
2018 — 2023
Austin, Texas Area
Led the end-to-end admin experience for IBM Content Services, including interaction design, soliciting feedback from the broader team, and contributing to strategic decisions
Partnered with product managers, engineers, researchers, and content strategists to deliver IBM Watson Orchestrate, an AI digital worker, from conception to launch in six months
Designed the conversational UX for Watson's chatbot, an AI assistant, and has familiarity with Generative AI technologies and LLMs
Improved user engagement by 22% for IBM Business Automation SaaS trial experiences through better visual design, layout, and UI design flows
When faced with resource constraints, stepped up and co-led user testing and analysis, including presenting work to 125 broader product team members and leaders biweekly
Created the conversational UX for an automation builder, including usage dashboards, managing roles and permissions, and adding skills/automations to the tool
Facilitated enterprise design thinking workshops, then mentored others in facilitation
Established Build and Use experiences for IBM’s digital business platform, setting goals and direction for how the product will scale
Volunteered with local schools to mentor students from underrepresented backgrounds through IBM’s PTECH program, including coaching a high school design team
Greater Atlanta Area
Oversaw planning, production, and publication of campus-wide newspaper with circulation of 7,000 copies per week and readership of over 22,000
Developed and managed a 20-person team of editors, staff writers, designers, and photographers
Worked with staff and Advertising Coordinator to determine marketing, distribution, and direction of campus presence
2015 — 2017
Greater Atlanta Area
Led a team of designers in creating graphics and illustrations to accompany news, sports, and human interest articles
Contributed editorials and opinion pieces covering topics associated with college living and experiences
Developed ads for the Technique to call attention to special editions or recruit staff writers, photographers, and designers
Oversaw creative direction of special issues such as Homecoming, Career, Fair, and the Annual Housing Guide
2017 — 2017
Littleton, MA
Conducted thorough market research & analysis on leading competitors
Developed templates and wireframes for new product on upcoming version of IBM Connections
Contributed pages, market research, and copy editing to visual design guide for IBM Collaborative Solutions
Won 2nd place in IBM Bluehack 2017 hackathon competition with project using Watson Visual Recognition
Education
Georgia Institute of Technology