Simplifying patient and admin experiences through impactful design

Spearheaded evolution of Carta's Total Compensation product:

• Transformed complex compensation data into intuitive in-app tools (eg. Equity Refresh Planning Tool)

• Established product-market fit for mid-market segment through comprehensive user research

• Redesigned core features reducing spreadsheet dependencies and improving workflow efficiency

Led transformation of Carta's high revenue 409A valuation product:

• Redesigned complex valuation request workflow through intelligent user segmentation

• Enhanced user experience through dynamic content and self-service features

• Led strategic UX research initiatives influencing product roadmap through data-driven recommendations

• Created scalable design framework supporting future product growth despite legacy system constraints

Led the design of internal loan management software and customer facing application (B2B2C & B2C) aimed at supporting underserved working families across America.

• Redesigned the end-to-end application process using user research and journey mapping to improve accessibility and efficiency.

• Designed a direct-to-consumer mobile web experience to improve loan management and increase payments.

• Facilitated cross-functional workshops to gather insights and align stakeholders.

• Developed service design and systems mapping to ensure cohesive user experiences.

• Created and maintained a scalable design system.

Outside Department:

• Diversity and Inclusion committee co-founder