• Led UX design for Medtronic’s SC ELR robotic lung biopsy platform, collaborating with 15+ stakeholders to prototype an intelligent planning workflow that refined 30+ procedural tasks and aligned with clinical safety standards.

• Explored AI-assisted planning at Medtronic for early-stage cancer detection, co-creating workshop-led concepts with data scientists to balance usability, trust, and interpretability in a high-stakes surgical context.

• Defined UX strategy for Capital One’s 0→1 enterprise risk platform, leading 20+ workshops across 12 departments to align business and ISO needs - resulting in a 21% boost in operational efficiency, 59% reduction in agent errors, and $4M in annual cost savings.

• Conducted iterative research and prototyping for Capital One, delivering 30+ mockups and 15+ prototypes tested with 40+ users, which improved usability, satisfaction, and reduced risk identification time.

• Led end-to-end UX for SysTrack Assist at Lakeside Software, redesigning IA to serve 60% of Level 1 IT users, reducing incident volume, and shortening mean time to remediation (MTTR).

• Advanced Lakeside Software’s support workflows by uncovering key UX gaps for underserved users, leveraging research insights to improve operational efficiency and global user satisfaction.

• Redesigned a flawed card reader UI, boosting task completion from 12% to 95% while minimizing error through semi-automated reaction grading and rigorous summative testing (IEC/FDA compliant).

• Developed a voice-of-customer research strategy for a next-gen immunoassay analyzer expected to impact 90% of the diagnostics market, shaping product direction and innovation.

• Synthesized complex hardware-software interactions to improve labeling, UI menus, and device integration - boosting usability, aligning with clinical requirements, and enhancing accessibility across markets.

• Designed a voice- and gesture-based AR interface for HoloLens, improving targeting accuracy by 82% and reducing communication load by 92%; recognized with multiple industry awards.

• Led user research and service blueprinting for a first-of-its-kind opioid control device, enabling safer outpatient use during a nationwide epidemic.

• Designed a next-gen lab diagnostics service and portal, improving workflow efficiency through deep contextual research, UI unification, and SME collaboration.

• Designed scalable UI components for a real-time brain blood flow monitoring system, enhancing clinician insight and supporting non-invasive patient diagnostics in collaboration with SMEs and developers.

• Designed end-to-end Alexa voice app for Restaurant Explorer, leveraging social media data and natural language UI to enhance food recommendations through user flows and usability testing.

• Developed interactive Alexa voice app for NASA astronaut Mike Massimo’s storytelling, collaborating cross-functionally to deliver an engaging narrative experience with dynamic Q&A.

Led design architecture in a fast-paced agile studio, simplifying complex client needs into intuitive solutions while managing multi-disciplinary teams and delivering projects on time and within budget.