• Led UX design for Medtronic’s SC ELR robotic lung biopsy platform, collaborating with 15+ stakeholders to prototype an intelligent planning workflow that refined 30+ procedural tasks and aligned with clinical safety standards.
• Explored AI-assisted planning at Medtronic for early-stage cancer detection, co-creating workshop-led concepts with data scientists to balance usability, trust, and interpretability in a high-stakes surgical context.
• Defined UX strategy for Capital One’s 0→1 enterprise risk platform, leading 20+ workshops across 12 departments to align business and ISO needs - resulting in a 21% boost in operational efficiency, 59% reduction in agent errors, and $4M in annual cost savings.
• Conducted iterative research and prototyping for Capital One, delivering 30+ mockups and 15+ prototypes tested with 40+ users, which improved usability, satisfaction, and reduced risk identification time.
• Led end-to-end UX for SysTrack Assist at Lakeside Software, redesigning IA to serve 60% of Level 1 IT users, reducing incident volume, and shortening mean time to remediation (MTTR).
• Advanced Lakeside Software’s support workflows by uncovering key UX gaps for underserved users, leveraging research insights to improve operational efficiency and global user satisfaction.