🎀 Built responsive, user-friendly websites using HTML, CSS, and JavaScript, helping small businesses establish their online presence.

🎀 Developed both front-end and back-end features, including contact forms, dynamic content, and basic database integration.

🎀 Collaborated with clients to understand their vision and translate it into functional websites that aligned with their brand and goals.

🎀 Focused on clean, readable code and organized project structure to ensure future maintainability.

🎀 Gained hands-on experience with Git version control and deployed projects using platforms like Netlify and GitHub Pages.

🎀 Gained hands-on experience in full-stack development through the self-taught 100Devs program, working with both front-end and back-end technologies, primarily JavaScript.

🎀 Built and optimized web applications for freelance clients, enhancing user engagement and improving site performance.

🎀 Applied Agile development practices to prioritize tasks and improve project efficiency, contributing to more streamlined workflows.

🎀 Developed and deployed responsive, user-friendly applications, helping clients improve their online presence and boost business performance.

🎀 Provide advanced technical support for devices, resolving complex hardware, software, and network issues, consistently maintaining over 95% customer satisfaction rate and ranking top 5% in the department for efficiency.

🎀 Mentor and coach junior advisors through structured onboarding, real-time feedback, and knowledge-sharing sessions, resulting in improvements in team resolution rates and reduced errors.

🎀 Act as the final point of contact for high-priority technical escalations, leveraging expert diagnostic skills and de-escalation strategies to drive swift, customer-focused resolutions. Responsible for creating detailed RTAs and technical documentation to assist site support engineers in identifying root causes, implementing long-term fixes, and improving overall service efficiency.

🎀 Led the top-performing sales team for the Aetna Portfolio project, securing a 30% profit margin and consistently surpassing sales targets, propelling overall project success.

🎀 Implemented data-driven strategies and advanced analytics tools to assess market trends, optimizing sales processes and increasing team profit margins by 25%, achieving record-high sales percentages.

🎀 Partnered with cross-functional teams to apply technical insights, boosting client engagement by 20% and streamlining the sales process, leading to a 15% increase in quarterly revenue growth.

🎀Trained and mentored over 15 new agents, boosting individual sales performance by 20% and improving team retention by 30% within the first year.