# Brittoni Jackson

> 🌟Software Engineer | JavaScript Developer | Helping Ideas Stand Out in the Digital World🌟

Location: West Haven, Connecticut, United States
Profile: https://flows.cv/brittoni

Passionate and detail-oriented software engineer with a deep focus on AI and a proven track record in full-stack web development. I thrive on turning complex problems into seamless user experiences, delivering robust front and back-end solutions. Eager to bring my expertise to a global tech company, where I can drive innovation and contribute to cutting-edge projects. Let's build the future together!

## Work Experience
### Full Stack Software Engineer @ Porus Designs
Jan 2024 – Present | Remote
🎀 Built responsive, user-friendly websites using HTML, CSS, and JavaScript, helping small businesses establish their online presence.
🎀 Developed both front-end and back-end features, including contact forms, dynamic content, and basic database integration.
🎀 Collaborated with clients to understand their vision and translate it into functional websites that aligned with their brand and goals.
🎀 Focused on clean, readable code and organized project structure to ensure future maintainability.
🎀 Gained hands-on experience with Git version control and deployed projects using platforms like Netlify and GitHub Pages.

### Full Stack Software Engineer @ 100Devs
Jan 2024 – Present
🎀 Gained hands-on experience in full-stack development through the self-taught 100Devs program, working with both front-end and back-end technologies, primarily JavaScript.
🎀 Built and optimized web applications for freelance clients, enhancing user engagement and improving site performance.
🎀 Applied Agile development practices to prioritize tasks and improve project efficiency, contributing to more streamlined workflows.
🎀 Developed and deployed responsive, user-friendly applications, helping clients improve their online presence and boost business performance.

### Senior Technical Advisor @ TP
Jan 2023 – Present
🎀 Provide advanced technical support for devices, resolving complex hardware, software, and network issues, consistently maintaining over 95% customer satisfaction rate and ranking top 5% in the department for efficiency.
🎀 Mentor and coach junior advisors through structured onboarding, real-time feedback, and knowledge-sharing sessions, resulting in improvements in team resolution rates and reduced errors. 
🎀 Act as the final point of contact for high-priority technical escalations, leveraging expert diagnostic skills and de-escalation strategies to drive swift, customer-focused resolutions. Responsible for creating detailed RTAs and technical documentation to assist site support engineers in identifying root causes, implementing long-term fixes, and improving overall service efficiency.

### Sales Manager @ HealthPlanOne
Jan 2017 – Jan 2023
🎀 Led the top-performing sales team for the Aetna Portfolio project, securing a 30% profit margin and consistently surpassing sales targets, propelling overall project success.
🎀 Implemented data-driven strategies and advanced analytics tools to assess market trends, optimizing sales processes and increasing team profit margins by 25%, achieving record-high sales percentages.
🎀 Partnered with cross-functional teams to apply technical insights, boosting client engagement by 20% and streamlining the sales process, leading to a 15% increase in quarterly revenue growth.
🎀Trained and mentored over 15 new agents, boosting individual sales performance by 20% and improving team retention by 30% within the first year.


## Education
### Bachelors of Science (B.S.) in Business Administration/Management, Minors in Criminology & Psychology
Florida Southern College

### Associate of Science (A.S.) in Computer Science
Connecticut State Community College

### Certificate Program in Legal Assistant/Paralegal
Sacred Heart University

### Law School Admission Council (LSAC)
Plus, Guided Journey


## Contact & Social
- LinkedIn: https://linkedin.com/in/brittoni-jackson

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Source: https://flows.cv/brittoni
JSON Resume: https://flows.cv/brittoni/resume.json
Last updated: 2026-04-01