Walnut Creek, California, United States
Led research for enterprise clients using mixed-methods research and AI implementation. Mixed-effect modeling, HLM, SEM.
Walmart Global Tech - ERP Tool
Led sentiment analysis revealing 3.5x frustration ratio (95% CI: -3.2 to -1.4)
Reduced time to value: 9 months → 2 weeks
Delivered $5.6M annual savings
Decreased timeline tasks by 25%
Wells Fargo - AI Call Automation
Established ethical AI guidelines for routing systems
Reduced 600K daily escalations
Achieved 92% satisfaction
Drove $108K annual savings
Quality Care - Healthcare Hardware & SaaS
Implemented research framework in regulated environment
Increased engagement 60%
Improved retention 35%
Reduced AI costs 38%