* Cross-functional collaboration (PMs, product owners, engineering, support, field readiness, marketing, UX)
* Technical authoring for Workday Procurement product topics
* High-fidelity SME partnership with engineers (feature accuracy, edge cases, release alignment)
* High-fidelity partnership with Support (real-world issues, customer pain points, troubleshooting clarity)
* Requirements clarification + rapid iteration with engineering/support to keep docs current and reliable
* UI content + microcopy alignment (UX + business needs)
* Content best-practices advocacy across the org
* Global content usability evaluation (site design reviews)
* DITA content management strategy + delivery
* 200+ topic ownership
* Stakeholder management + competing deadlines across multiple projects
* Content design strategy with newly acquired UX team (Scout)
* Clear, concise, on-brand, error-free microcopy standards