* UX writing & content design for products serving consumers and large enterprise business (SasS, B2B, B2C)

* Marketing & social media management

* Design system taxonomy & terminology governance

* Technical writing (API documentation)

* Operational governance (SOPs & calendars)

* Prompt engineering & API architecture/maintenance

* Editorial management, blog publication, & copyediting

• Partner & donor communications (food generators + nonprofits)

• Volunteer engagement & retention

• Dispatch-line support & food recovery operations

• Chico Farmer’s Market communications

• Content creation (articles + print materials) & data storytelling

• Event planning & live event operations management

• Public speaking & education (climate change + local food systems) for graduate student audiences at Chico State University

* UX Content Strategy & cross-functional messaging alignment reporting directly to VP of UX design

• Design system content strategy & governance (Evo / Zeroheight)

• Product UX writing for web + mobile (UI copy, product tours, launch workflows)

• Terminology management (product glossary + naming conventions)

• Translation & localization strategy (global teams)

• Writing standards enablement (workshops, voice + style education)

• Editorial leadership & strategic communications (content calendar, newsletters, stakeholder messaging)

* Cross-functional collaboration (PMs, product owners, engineering, support, field readiness, marketing, UX)

* Technical authoring for Workday Procurement product topics

* High-fidelity SME partnership with engineers (feature accuracy, edge cases, release alignment)

* High-fidelity partnership with Support (real-world issues, customer pain points, troubleshooting clarity)

* Requirements clarification + rapid iteration with engineering/support to keep docs current and reliable

* UI content + microcopy alignment (UX + business needs)

* Content best-practices advocacy across the org

* Global content usability evaluation (site design reviews)

* DITA content management strategy + delivery

* 200+ topic ownership

* Stakeholder management + competing deadlines across multiple projects

* Content design strategy with newly acquired UX team (Scout)

* Clear, concise, on-brand, error-free microcopy standards