I’m a product designer with a strong emphasis on growth design and customer experience. My mission is to deliver a customer-centric experience by utilizing growth design strategies that have been proven to deliver business results.

Experience

2022 — NowEventenySenior Product Designer

2022 — Now

2021 — 2022EventenyProduct Designer

2021 — 2022

2020 — 2022Self-EmployedProduct Design Consultant

2020 — 2022

San Francisco, California, United States

Collaborate with PMs, engineers, and stakeholders to deploy user experiences for products from concept to launch

Distilled client ideas with user interviews and competitive research into a validated, data-driven strategy

Collaborated with three developers and outside developer team to deliver finished, executable product

Developed resource platform for job seekers to make the under-utilized resources of local libraries and community centers more accessible

Leveraged interviews with and input from more than 10 users, stakeholders, and other subject matter experts

Synthesized data obtained to inform design solution in final report and prototype

2019 — 2019GustoCare Advocate

2019 — 2019

Managed technical support tickets with a variety of technical difficulty at a same-day resolution rate of 75%

Received praise for empathy and other soft skills that led to customers feeling supported and satisfied

Education

2020 — 2020

Flatiron School

Product Design

2020 — 2020

2011 — 2015

The University of Texas at San Antonio

Bachelor of Arts - BA

2011 — 2015