• Administrative support for 2 senior directors and their teams (260+ total people across 14 locations worldwide), requiring management of 2 complex calendars; planning, coordination, and expense reconciliation for domestic and international travel; and strategic planning for manager workshops, team meetings, and All Hands meetings.

• Event planning and coordination for all team building events and launch events, including yearly budget planning and tracking spend.

• Leader of space planning projects and space audits; building access requests; Places team needs; and main point of contact for vendors as needed for building service requests and equipment maintenance.

• Submit, track, and manage all team purchase orders for lab supplies and equipment, requiring reconciliation of monthly expenses; maintaining accurate inventory of office equipment and consumables; and support for annual asset audits.

• Primary resource for leadership, technicians, and customers during all aspects of the customer repair journey to ensure superior repair quality from inception to completion.

• Collaborated with the Operations team to manage and track service inventory; created operational processes as needed to anticipate roadblocks that could impact accuracy.

• Represented the admin team as lead on the annual physical inventory count, completing it with 100% accuracy for 6 consecutive years.

• Participated in a 6-month Product Zone Lead experience, supporting all specialists as a leader on the floor and contending with customer compliments and escalations.

• Coordinated store events, holiday catering, and team activities as a member of the store’s engagement team.

• Managed, tracked, and delegated engineers’ fabrication requests for iPad prototyping projects; learned the basics of 3D print requests, Zund requests, and Instron measurements.

• Took lead on organization of all raw lab materials and managed inventory of lab supplies and tools, including receiving all shipments, filing invoices, and distributing/organizing goods received.

• Created flows for maximum efficiency in the lab, including short-term and long-term solutions for project storage and managing resources for lab bookings to ensure availability of workspace for engineers. Acted as main point of contact for access to vendors, shippers, and engineers.

• Led out daily team meetings to communicate lab announcements and upcoming events.

• Built relationships with cross-functional team members to learn new skills, leading to a permanent position with Hardware Engineering.

• Curated positive experiences for customers while assessing their needs and providing relevant, custom, and trustworthy solutions; certified in iOS and mobile device troubleshooting.

• Designed a training program to onboard new technicians and provided mentorship support to existing technicians; trained over 25 new admins/technicians in the market.

• Supported visual merchandising projects in the store, including quarterly Genius Bar cable maintenance to ensure functionality; supported store merchandising revamp projects during product releases.