# Caitlin McAllister > Administrative Assistant Location: Cupertino, California, United States Profile: https://flows.cv/caitlinmcallister Actively looking to relocate from Cupertino, California to Austin, Texas to pursue personal growth opportunities. Available for relocation ASAP. A treasured and trusted resource with a demonstrated ability to successfully handle a high volume of relatively complex assignments. Over 20 years of support experience, ranging from customer support to senior director support. Skilled at custom support solutions, communicating effectively, problem-solving, planning, procedure development, training, team building, and feedback. Fluent in both English and Spanish. ## Work Experience ### Administrative Assistant, iPad System Engineering & Board Electricals @ Apple Jan 2022 – Present | Cupertino, CA • Administrative support for 2 senior directors and their teams (260+ total people across 14 locations worldwide), requiring management of 2 complex calendars; planning, coordination, and expense reconciliation for domestic and international travel; and strategic planning for manager workshops, team meetings, and All Hands meetings. • Event planning and coordination for all team building events and launch events, including yearly budget planning and tracking spend. • Leader of space planning projects and space audits; building access requests; Places team needs; and main point of contact for vendors as needed for building service requests and equipment maintenance. • Submit, track, and manage all team purchase orders for lab supplies and equipment, requiring reconciliation of monthly expenses; maintaining accurate inventory of office equipment and consumables; and support for annual asset audits. ### Genius Admin @ Apple Jan 2015 – Jan 2022 • Primary resource for leadership, technicians, and customers during all aspects of the customer repair journey to ensure superior repair quality from inception to completion. • Collaborated with the Operations team to manage and track service inventory; created operational processes as needed to anticipate roadblocks that could impact accuracy. • Represented the admin team as lead on the annual physical inventory count, completing it with 100% accuracy for 6 consecutive years. • Participated in a 6-month Product Zone Lead experience, supporting all specialists as a leader on the floor and contending with customer compliments and escalations. • Coordinated store events, holiday catering, and team activities as a member of the store’s engagement team. ### Product Design Lab Admin - Career Experience @ Apple Jan 2022 – Jan 2022 | Cupertino, CA • Managed, tracked, and delegated engineers’ fabrication requests for iPad prototyping projects; learned the basics of 3D print requests, Zund requests, and Instron measurements. • Took lead on organization of all raw lab materials and managed inventory of lab supplies and tools, including receiving all shipments, filing invoices, and distributing/organizing goods received. • Created flows for maximum efficiency in the lab, including short-term and long-term solutions for project storage and managing resources for lab bookings to ensure availability of workspace for engineers. Acted as main point of contact for access to vendors, shippers, and engineers. • Led out daily team meetings to communicate lab announcements and upcoming events. • Built relationships with cross-functional team members to learn new skills, leading to a permanent position with Hardware Engineering. ### Family Room Specialist @ Apple Jan 2014 – Jan 2015 | New York, NY • Curated positive experiences for customers while assessing their needs and providing relevant, custom, and trustworthy solutions; certified in iOS and mobile device troubleshooting. • Designed a training program to onboard new technicians and provided mentorship support to existing technicians; trained over 25 new admins/technicians in the market. • Supported visual merchandising projects in the store, including quarterly Genius Bar cable maintenance to ensure functionality; supported store merchandising revamp projects during product releases. ## Education ### Bachelor's degree in Business Administration and Management, General Virginia Commonwealth University ### Cosmetology Aveda Institute-New York ## Contact & Social - LinkedIn: https://linkedin.com/in/caitlinjmcallister --- Source: https://flows.cv/caitlinmcallister JSON Resume: https://flows.cv/caitlinmcallister/resume.json Last updated: 2026-04-13