• Collaborated with multiple teams to launch a customer-facing self-serve API, enabling customers to engage with services independently, resulting in a 32% reduction in related support calls.

• Led as Project Champion in the development of an outbound call system, coordinating internal and external stakeholders to ensure a smooth migration.

• Introduced a new event handling approach in payment plan flow, reducing processing time by 6% and enhancing code readability.

• Contributed towards a company-wide initiative to move from local Kafka to Confluence Cloud by creating an in-house library for custom Kafka Streams functions and configuration.

• Coordinated with traders to design and launch a trade templating tool, resulting in a 20% increase in the upload success rate of bulk OTC trades.

• Presented a comprehensive cloud monitoring solution to management and guided a team of developers in its implementation.

• Updated trade schema to comply with the latest FIX protocol and integrated new rules into the trade validation service.