Experience

2022 — NowChimeSoftware Engineer

2022 — Now

San Francisco, California, United States

2020 — 2022ForwardSoftware Engineer

2020 — 2022

San Francisco, California, United States

Addressed mobile application customer-submitted bugs and feature requests, reducing customer complaints by 70%

Repaired critical in-app medical graph functionality, drastically improving iOS crash-free app reports to above 99%

Revamped authentication and security of the Forward app and onsite devices by developing new authentication patterns

using Twilio Authy, eliminating 6 hours of manual work per week for our ops team handling account access complaints

Debugged on-call reports and unblocked real-time member issues to grant access to medical care and services

2019 — 2019AmazonSoftware Development Engineering Intern

2019 — 2019

Seattle, Washington

Created a test registry visualizer for the AWS Cloud HSM team, which allowed management to make informed decisions on releases, transforming a multi-week process into a matter of minutes

Utilized AWS DynamoDB, Lambda, and API Gateway for the API and React for the web interface and data parsing

2018 — 2019Oral History CenterProduction Assistant

2018 — 2019

Berkeley, California

2018 — 2018GNT VietnamSoftware Engineer Intern

2018 — 2018

Ho Chi Minh City, Vietnam

Worked at a mobile services company in Vietnam

Engaged in daily workflow with multiple teams and mentors

Learned skills in mobile game development and server maintenance

Education

2016 — 2020

University of California, Berkeley

Computer Science

2016 — 2020