Redmond, Washington, United States
Office: Word Web
Team lead for Word Web collaboration features: Comments, Track Changes, Version History, Catch Up, Notifications, and Document Share.
Delivering best-in-class collaboration capabilities to both commercial and consumer users, with an emphasis on increasing customer engagement and sentiment while maintaining high levels of accessibility and reliability.
2021 — 2023
Redmond, Washington, United States
Office: Word Web
Managed development of Word Web collaboration features, with technical ownership of Comments and Document Share.
Delivered accessible, reliable, and engaging features, leading to significant increases in key collaboration metrics.
2019 — 2021
Redmond, Washington
Microsoft News
Led development of the News Feed Service, powering news experiences for clients such as Edge, Bing, MSN.com, MSN apps, and Windows.
Served 500M+ end users around the world while maintaining low latency and high availability across the board.
Drove cross-team efforts to leverage ML models for content recommendation, leading to higher user engagement and organization revenue.
2017 — 2019
Redmond, Washington
Microsoft News
Developed and maintained web services, delivering personalized news content to millions of users worldwide.
2017 — 2017
Norden, California
While in this seasonal position, I managed Sugar Bowl’s Sporthaus, a fitness and training facility featuring a spa, yoga studio, cardio and weight training facilities, locker rooms, social areas, as well as a pool and two hot tubs.
My main priorities were to maintain a professional image, show sensitivity, and respond to guests’ needs safely and promptly to ensure complete satisfaction of all guests. On a daily basis, I greeted guests, answered the telephone, scheduled massage and yoga appointments, processed payments and cancellations, handled complaints, and generated reports. I also maintained the cardio and weight training areas as well as the pool area, ensuring they all met the standards of a high-class facility. In addition to these responsibilities, I took ownership of custodial duties and the laundering of facility towels and linens.
Education
Virginia Tech