I established and scaled the Product Design function by designing processes that fostered ownership and centered the craft of design, while cultivating a fun, collaborative culture within the team.

What I found most rewarding about this role:

∙ Helping designers discover their strengths and develop a plan to help them achieve their career goals

∙ Setting a vision that is inspiring to the team

∙ Designing processes that maximize collaboration and inclusiveness

∙ Leading the development of our first design system

∙ Ensuring all features work cohesively to achieve a consistent experience for our users

I designed the experience of new features for our cloud-based litigation platform. I turned visions and complex concepts into features that are intuitive to users while optimizing among user needs, business goals, and technical constraints.

I collaborated closely with the Product team to define features and contribute to the direction of the product; and with the Engineering team, to ensure we ship features with high-quality user experience.

Noteworthy features include the uploader for processed data and the document access management setting.

I led customer support for Maven City in the West Coast, and Maven Gig in San Francisco. Additionally, I collaborated with the User Experience Design team to improve the clarity of our billing screen in the Maven app.

I led a team to design the change management strategy for the implementation of new IT systems for our $7B-Logistics operation, impacting over 1000 employees globally.

My approach to this project encompassed:

• Leading a 3-person team to establish project tasks, scope, risks, and timelines. The goal was to prepare the organization for structural and functional changes due to the implementation of new IT systems

• Creating and executing a communication strategy to ensure program visibility and buy-in from 50+ stakeholders and 1000+ users globally

• Overseeing development and execution of training modules for users for each system implementation

• Planning and organizing roadshow events to market the new IT systems

• Preparing reporting documents for the C-suite and facilitating decision-making for program management

• Influencing and advising the overarching project team to prioritize change management activities to ensure successful adoption of IT systems