Cloud Experience Studio. Azure Solutions & Ecosystem (AS&E)

Cloud Management Experience. Azure VMware Solution

Oracle Digital Assistant (ODA)

• Drove the product development process of Conversation to SQL and made end-to-end design. I used design as a tool to examine the ambiguities in scoping and requirements across data scientists, PMs and engineers.

• Designed visual conversation authoring (low code/no code) experience replacing the YAML editor. This includes:

1) Helped PM define customer-centric scenarios and provided end-to-end migration experience that already have a lot of YAML assets. 2) Leveraged and contributed to Oracle design system's visual node control. 3) Strategically designed a scalable node property template for ODA engineers to follow in a way that engineers only need to implement the template UIs and rearranged them for various requirements.

• Established Oracle Digital Assistant (ODA)'s design system library leveraging Redwood Design System with interaction & redlining specs for Developers to follow. During the Jet 9 uptake, I collaborated closely with developers, annotated and organized the design patterns across ODA that we should use. With this step, I started the process of defining ODA’s design culture for current and future designers, making the design patterns explicit to developers.

• Created clean, scalable ODA design components for designers to use. I collaborated with the visual designer of my team, making the design pixel-perfect, organized layers with proper names, constraints, and hierarchies. This makes our design system easy-to-maintain across ODA - it makes designers’ work much more efficient when they need to adopt horizontal design changes.

• Designed ODA notification system, including platform deprecation, new release, and etc.

• Designed utterance tester and conversation tester

• Designed authoring experience of Oracle’s B2B digital assistant platform aligning with Redwood (Oracle's new design system)

• Designed data manufacturing tools for business users to collect bot training data

https://www.oracle.com/solutions/chatbots/

• Worked with 7 client companies or institutions with diverse context and requirements

• Crafted interactive and static data viz to communicate clients' complex problem space.

• Designed end-to-end web and mobile experience for B2B and B2C products

• Daily responsibilities include interaction design, digital mockups, project management that includes client-facing presentations and communications

• Clients range from financial research companies, energy tracking companies, public institutions, and etc.

Designed and prototyped an iOS mobile app following HIG using Sketch and Invision; Designed an Ipad-based learning app

Delivered all deliverables as .psd and Zeplin

Toki is an AI-driven meeting assistant that manages the complexity of modern business meetings.

Ideated and tested early concepts with paper prototypes

Iterated design with usability testings

Prototyped half of the final design with Flinto

Designed and distributed user surveys and collected 204 results

Recruited 30+ users and moderated user interviews

Documented research study data and organize research findings

• Sponsored course at UW (HCDE 517 Usability Studies)

• Examined the functionality of Dell’s chatbot on their retail website

and sketched an interaction map accordingly

• Recruited targeted users and designed tasks for a competitive

studies between Dell and HP’s chatbots

• Moderated interview remotely through Validately

• Graduate Appointment. Designed syllabus and taught expository writing on new media theories/cinema studies