· Build and maintain core application features across frontend and backend services using React, GraphQL, Angular, Go, PHP, and NestJS.

· Improved legacy system performance by up to 5× and reduced memory usage by ~80% through targeted refactoring and profiling.

· Resolve high-impact production bugs affecting hundreds to thousands of customers, helping reduce churn among key accounts.

· Design and implement unit and end-to-end tests to improve reliability and prevent regressions.

· Contribute to shared code libraries used by the majority of the engineering team.

· Review pull requests and enforce coding standards.

· Contributed to frontend and backend development of a large web application used by dental practices nationwide to manage office operations.

· Created and maintained APIs supporting client/patient communications, forms processing, and data management.

· Built an internal content editor with AI-assisted generation, saving team members hours per website development cycle.

· Translated Figma designs into dynamic, responsive user interfaces.

· Integrated an A2P-compliant texting service handling thousands of inbound and outbound messages per day.

· Optimized SQL queries to improve performance by 100–600%.

· Managed client bug reports, feedback, and requests relating to the client facing application through phone and email.

· Wrote documentation on common procedures and best troubleshooting practices for the department.

· Would troubleshoot and report bugs to the development team, making sure to give detailed descriptions on how to repeat and test them.

· Communicated with executives in meetings on prioritizing bugs, areas of improvement, and client feedback.

· Added and refactored web pages built with WordPress for clients based on their requests.

· Common tasks were updating the design of a page or global components such as the header or footer, creating image galleries, fixing bugs, and adding contact forms.

· Handled phone calls and emails from clients in a friendly and patient manner.