Lead the user research practice within the product design team, collaborating with PMs, designers, and business leaders to ensure that all our products and features improve our complex healthcare system by being centered around real user needs.

Applied Human-Centered Design to improving and expanding the care delivery model of Iora's human-centric, value-based primary care for 40k Medicare-eligible seniors across the US. Used design research, journey-mapping, service blueprints and co-design, within a Scrum framework, to design services and supporting artifacts - including workflows, job aids, videos, trainings, and management tools - to improve patient experience and support care teams in providing exceptional care.

Conducted evaluative research in Burkina Faso, testing rough prototypes with users for Beyond Bias: a Gates Foundation-funded project using human-centered design to increase youth access to family planning by addressing healthcare provider bias in Tanzania, Pakistan, and Burkina Faso.

• In the field, conducted 38 hours of interviews and co-design sessions with midwives to test seven rough prototypes for desirability, and iterated on prototypes based on user feedback

• Back in the US, collaborated with project lead to synthesize findings to determine the most desirable and impactful concepts to move into live prototyping

• Wrote and designed 140-page Rough Prototyping final report for the five partner organizations