• Led end-to-end design of AI-assisted claims automation capabilities, increasing auto-adjudication from 50% to 70%+ across 11K+ claims and strengthening core AI functionality during a $400M funding round.

• Shaped product strategy and architected cross-domain system behaviors, reducing adjudication handling time by 28% and operating costs by 11% while establishing a scalable automation framework.

• Defined Lucid AI’s interaction model, translating generative AI capabilities into structured collaboration workflows informed by 50+ A/B experiments.

• Led data-informed product pivots across the Slack–Lucid integration by synthesizing insights from 1000+ surveys and 40+ usability tests, establishing the foundation for scalable partner integrations across the Lucid platform (e.g., Google, Microsoft, Slack).

• Improved team onboarding and workspace setup workflows within the Slack–Lucid integration, reducing setup time by 87% and increasing team creation by 5% (15,470 → 16,240).

• Developed accessibility guidelines and reusable components that achieved 100% WCAG 2.2 AA compliance, improving product accessibility across the platform.

Spearheaded the design of B2B platforms across 11 global markets:

• Successfully bridged the user-stakeholder divide, leading to an impressive 85% increase in seller engagement for marketing campaigns.

• Formulated the "Common Pattern" Guidelines, ensuring a coherent and efficient design system for Shopee's B2B products. This initiative echoed the brand's ethos and bolstered developer productivity by 30%.

• Authored 3 case studies that won acclaim during Design Critiques for their insightful and innovative problem-solving approach, enhancing collaborative design refinement processes with peers.

• Cross-Cultural Usability Testing: Championed usability testing in diverse markets, notably Indonesia and Vietnam. Managed iterations through 2 rounds of high-fidelity prototyping to address user challenges and streamline edge cases.

Partnered with Business and Engineering teams, championing UX initiatives as a key player in the Lark Suite UX Design Team:

1. Discover insights from customers and improve the experience of using our centralized SaaS product. Provide organized services to recruiters, managers as well as stakeholders to help them quickly establish a systematic understanding of the product and work efficiently.

2. Define the "Universe Design" Design System together with engineers from various departments. We aim to establish a comprehensive collaborative language that can not only improve product quality, but also effectively save design and development costs.