# Carleen Liu > 6+ years Product Designer @Judi Health | Ex. @TikTok @Lucid @Shopee Location: San Francisco Bay Area, United States Profile: https://flows.cv/carleen • 6+ years building intelligent, system-level products that turn complexity into clarity for millions of users, with a focus on AI-powered workflows, operational systems, and scalable enterprise tooling. • Defined AI interaction patterns and Slack integrations at Lucid Software, delivered platform-level collaboration experiences at TikTok, and built data-driven operations tooling for global marketplaces at Shopee. ## Work Experience ### Product Designer @ Judi Health Jan 2025 – Present • Led end-to-end design of AI-assisted claims automation capabilities, increasing auto-adjudication from 50% to 70%+ across 11K+ claims and strengthening core AI functionality during a $400M funding round. • Shaped product strategy and architected cross-domain system behaviors, reducing adjudication handling time by 28% and operating costs by 11% while establishing a scalable automation framework. ### Product Designer @ Lucid Software Jan 2024 – Jan 2025 • Defined Lucid AI’s interaction model, translating generative AI capabilities into structured collaboration workflows informed by 50+ A/B experiments. • Led data-informed product pivots across the Slack–Lucid integration by synthesizing insights from 1000+ surveys and 40+ usability tests, establishing the foundation for scalable partner integrations across the Lucid platform (e.g., Google, Microsoft, Slack). • Improved team onboarding and workspace setup workflows within the Slack–Lucid integration, reducing setup time by 87% and increasing team creation by 5% (15,470 → 16,240). • Developed accessibility guidelines and reusable components that achieved 100% WCAG 2.2 AA compliance, improving product accessibility across the platform. ### Product Designer @ Shopee Jan 2022 – Jan 2023 Spearheaded the design of B2B platforms across 11 global markets: • Successfully bridged the user-stakeholder divide, leading to an impressive 85% increase in seller engagement for marketing campaigns. • Formulated the "Common Pattern" Guidelines, ensuring a coherent and efficient design system for Shopee's B2B products. This initiative echoed the brand's ethos and bolstered developer productivity by 30%. • Authored 3 case studies that won acclaim during Design Critiques for their insightful and innovative problem-solving approach, enhancing collaborative design refinement processes with peers. • Cross-Cultural Usability Testing: Championed usability testing in diverse markets, notably Indonesia and Vietnam. Managed iterations through 2 rounds of high-fidelity prototyping to address user challenges and streamline edge cases. ### Product Designer @ TikTok Jan 2020 – Jan 2021 Partnered with Business and Engineering teams, championing UX initiatives as a key player in the Lark Suite UX Design Team: 1. Discover insights from customers and improve the experience of using our centralized SaaS product. Provide organized services to recruiters, managers as well as stakeholders to help them quickly establish a systematic understanding of the product and work efficiently. 2. Define the "Universe Design" Design System together with engineers from various departments. We aim to establish a comprehensive collaborative language that can not only improve product quality, but also effectively save design and development costs. ## Education ### Master's degree in Human-Computer Interaction University of Michigan ### Human-Computer Interaction University of California, Berkeley ### Bachelor of Fine Arts - BFA in Design and Visual Communications, General Central China Normal University ## Contact & Social - LinkedIn: https://linkedin.com/in/carleen-liu-design - Portfolio: https://www.carleen-liu.design/ --- Source: https://flows.cv/carleen JSON Resume: https://flows.cv/carleen/resume.json Last updated: 2026-04-13