Monitor system health, investigate alerts, and respond to incidents across application and infrastructure layers.

Troubleshoot networking issues involving connectivity latency and access control.

Applied MATLAB for advanced data modeling and analytics in sustainability initiatives.

Leveraged Python and Bash scripting to automate data pipelines and streamline energy analytics workflows, reducing manual effort by 30%.

Administer AWS services, including EC2, Lambda, RDS, S3, VPC, and IAM.

Mentored junior engineers in scalable architecture principles, backend service design, and production-grade API development.

Collaborate with developers, security, and platform teams to maintain system stability.

Document system behavior, operational procedures, and incident learnings.

Diagnosed system performance issues and optimized resource utilization.

Managed caching layers and service configuration to improve stability.

Participated in on-call rotations and production incident response.

Utilized Python for log analysis, performance monitoring, and internal tooling enhancements.

Assisted with deployment tooling and environment configuration.

Worked closely with senior engineers to maintain service availability.

Assisted with system troubleshooting, deployment validation, and monitoring.

Worked with engineering teams to resolve operational issues impacting users.

Maintained application and infrastructure documentation.

Spearheaded team performance initiatives that led to top sales rankings for two consecutive quarters, delivering personalized product recommendations and consistently surpassing individual and team KPIs. Recognized for precision, efficiency, and a consultative approach that elevated the customer buying experience.

Facilitated youth development in technology by leading Microsoft-sponsored summer camp sessions focused on coding fundamentals. Designed interactive learning modules and provided hands-on instruction to spark early interest in computer science and digital literacy.

Conducted weekly customer education classes focused on Microsoft Office suite applications, enabling clients to maximize productivity across Excel, Word, PowerPoint, and Outlook. Empowered users to streamline workflows, improve digital confidence, and increase tool adoption in both professional and personal contexts.

Delivered expert product demonstrations and cross-platform integration guidance to assist customers in identifying ideal solutions for their specific needs, enhancing customer satisfaction and driving software and hardware conversion rates.

Acted as a trusted advisor to customers across various technical skill levels, translating complex feature sets into user-friendly value propositions. Helped bridge the gap between consumer understanding and Microsoft’s ecosystem of products and services.