• Led agile design strategy and implemented lean processes in the Class Action Division, resulting in improved user experience and streamlined design.

• Developed quantitative testing methods to enhance user flows and UI interactions, leading to a significant improvement in app functionality.

• Collaborated cross-functionally to develop complex prototypes and wireframes using Figma, optimizing the design process and product development.

• Managed the establishment and maintenance of a comprehensive design system and component library, ensuring consistency and efficiency in design processes.

• Utilized strong interpersonal and communication skills to conduct design audits, identify areas for improvement, and successfully enhance app functionality and user experience.

• Utilized UX principles to improve workflow for Credit Risk Management Reviewers at Capital One.

• Led the design of iRisk suite of apps using AI and ML, leading to the creation of a Bootstrap Component Library and conducting user workshops for engineers.

• Executed Intranet site design for the Credit Review department at Capital One, incorporating UX best practices and conducting Design Sprint, resulting in improved user engagement.

• Enhanced app functionality by creating wireframes, mockups, and prototypes using Figma, contributing to the improvement of Capital One's internal tools and promoting lean development.

• Conducted design audits and enhanced app functionality/experience for the iRisk suite of apps, utilizing Figma to create wireframes, mockups, and prototypes, resulting in an increase in user satisfaction

• Utilized Figma and Sketch to create wireframes, mockups, and user flows, streamlining the design process and improving overall project efficiency.

• Designed and developed web pages and user interfaces for the health Data website using Figma, resulting in an improvement in user engagement and visual design, following lean principles.

• Collaborated cross-functionally with product management and development teams to redesign and develop a new website on their updated design system, emphasizing agile methodologies.

• Created a visual map of the existing site and user flows in Figma, facilitating a more intuitive navigation experience for website visitors, emphasizing quantitative improvements in user engagement.

• Designed and created web pages and components using the existing design platform/system, ensuring consistency and coherence across the website while adhering to brand guidelines, showcasing strong interpersonal and communication skills.

• Designed and created web pages and interfaces for resident and applicant portal applications using Adobe XD, HTML, CSS, and JavaScript, following lean and agile methodologies to ensure efficient development processes.

• Utilized strong interpersonal and communication skills to collaborate with cross-functional teams in the design and production of instructional videos and PDFs, enhancing training effectiveness by 20%.

• Developed wireframes, mockups, and a functional WordPress development site for an upcoming website redesign project, incorporating UI/UX best practices to improve user satisfaction and product management.

• Implemented quantitative analysis to measure the impact of the designed web pages and interfaces, resulting in a noticeable improvement in user satisfaction and streamlined development processes.

• Contributed to the creation of prototypes and wireframes, actively participating in the product management process to ensure the alignment of design solutions with user needs and business goals.

• Utilized agile methodologies to collaborate with cross-functional teams in the redesign and development of a new website, resulting in an improved user interface and experience.

• Managed the creation of wireframes, mockups, and user flows using Figma and Sketch, enhancing the product management process and ensuring lean development.

• Implemented quantitative analysis to inform UI/UX decisions, leading to a % increase in user engagement on the new website.

• Demonstrated strong communication and interpersonal skills while working on the development of web pages and interfaces, fostering efficient collaboration within the team.

• Produced high-fidelity prototypes that significantly improved the development process and facilitated better communication with stakeholders.