Led development of an AI-driven system that autonomously generated end-to-end test suite outlines, achieving 75% automation of Sales Engineering requests and boosting workflow efficiency by 60%.

Drove cross-functional alignment by partnering with Product, QA, and Sales Engineering to refine AI outputs, ensuring solutions met user needs and accelerating adoption.

Elevated reliability of AI-driven workflows by optimizing prompts, resolving system-level failures, and introducing automated validation, transforming an underperforming feature into a high-trust, core tool.

Expanded core platform capabilities by shipping new agentic actions, implementing autonomous AI chatbot modes, and leading contributions to frontend and backend migration efforts.

Owned end-to-end delivery of file upload and download features for AI workflows, designing and building the complete user experience with custom UI components.

Executed daily test suite triage for 35+ customer platforms and 7000+ tests utilizing a variety of defect tracking tools to log, prioritize, and monitor the status of identified issues.

Implemented and maintained automated test scripts, and client-specific test environments that accurately mirrored production systems improving test efficiency and reliability.

Delivered dedicated quality assurance support and orchestrated routine client meetings for a diverse client portfolio, ensuring the effective fulfillment of their testing requirements while aligning with their expectations.

Led a project to create new internal tooling functionality that enabled the support team to serve customers more efficiently and worked proactively with my team to define and deliver value within a set timeline.

Proactively improved and implemented testing, documentation, processes, system monitoring and build tooling for systems owned by the team which resulted in increased productivity.

Participated in the Product Engineering Team on-call rotation and conducted interviews for prospecting new hires.