Head of design for ServiceNow customer and partner experiences. Responsible for creating portals that help people learn, support, and utilize ServiceNow solutions to their full potential. My team works together to make customers happy and successful through self-serve digital experiences powered by Agentic AI, designed to meet the needs of large and small companies worldwide.

Invented, patented and designed Pippa, a consumer health product to improve pelvic floor fitness for women. Founded a start-up to develop and launch the product, backed by Y Combinator and multiple health tech incubators. We’ve raised over $3.2M, including NIH and NSF grants, based on stellar effectiveness data. US and European patents have issued, Kickstarter campaign successfully completed in July 2025, product launching Fall 2025.

Executive Product and UX leader, driving and championing the vision and delivery of omni-channel experiences across the Walmart app, site and store. Directs a team of 85+ designers, writers and researchers, developing experiences used by millions of customers every day, driving digital adoption and increasing GMV.

Leads design for multiple business verticals including Walmart+, InHome, Holiday and Annual Events, Customer Data and Identity, and Services (Auto Care Center, Subscriptions, Registry, Lists).

• Directs creative and strategic growth design for Walmart+ Membership, which exceeded acquisition and retention targets by double-digits in 2024; developed design vision for benefits “nudges,” leveraging an AI engine to generate personalized prompts for next-best actions; driving 40% increase in click-through rate, 25% increase in conversion

• Responsible for the design execution for 2023 Black Friday experience, resulting in highest-ever single-day sales for Walmart; conceived of new Black Friday item page banner that drove an increase in traffic, conversion, and GMV

• Drove the development of Auto Care Center north star vision for end-to-end service experience to drive digital adoption 2X in 2024, improve NPS, and grow GMV; facilitated collaboration with cross-functional team to define and develop FY25 roadmap; MVP of key experiences launched in selected markets in September 2024

• Led design vision and MVP delivery for Walmart+ InHome Replenishment, a delivery service using AI-driven algorithm to pre-populate weekly grocery basket in the app; tested in selected markets in Summer 2024

Leader of Advanced Concepts, Design Research (Insights & Analytics), and Design Technology (Software Engineering) teams for Ford’s Digital Product Design Organization, developing in-vehicle experiences as a key partner and collaborator with Product Management and Engineering/Development teams.

Directed a team of 50+ designers, researchers and software engineers; aligned the portfolio and priorities of the team to the strategic direction for the company, organizing the team into three groups aligned with cross-platform growth areas: Electric Vehicles (EVs) Advanced Driver Assist Systems (ADAS) and In-Vehicle Infotainment (IVI).

Delivered five product concepts that are in development for model year 2025 software-defined vehicles: L2 ADAS (hands-free driving) digital experience; “range confidence” features for EV drivers; home energy management app (EV-to-home energy exchange) and IVI “trip planning” experience for 48-inch pillar-to-pillar panoramic display.