# Caroline Robbins

> Full Stack Software Engineer

Location: San Francisco, California, United States
Profile: https://flows.cv/carolinerobbins

## Work Experience
### Associate Software Engineer @ Moody's
Jan 2024 – Present | San Francisco Bay Area
Moody's Technical Rotation Program
Rotation 1: Platform Eng - Data (Databricks, PySpark, SQL, Azure, Terraform)
Rotation 2: Insurance - Model Platform (C#, AWS)

### eCornell Course Facilitator @ Cornell University
Jan 2023 – Jan 2024
Course facilitator for eCornell's Business Analytics certificate program.

### Revenue Operations Lead @ Airbnb
Jan 2021 – Jan 2022 | San Francisco Bay Area
- Developed an enhanced end-to-end workflow using a new AI-driven recommendation engine for the global Airbnb sales team to improve productivity and efficiency.  Collaborated closely with data science, engineering, and product to estimate the impact of host actions on nights booked and surfaced this data in Salesforce alongside compelling host reporting.
- Re-launched competitive pricing tools for the account management team to improve understanding of how hosts price on Airbnb compared to other sites

### Senior Connectivity Partnerships Manager @ Airbnb
Jan 2020 – Jan 2021 | San Francisco Bay Area
- Managed API partnerships with travel technology companies to drive strong technical and commercial performance, which led to two key partners achieving Preferred status in the Preferred Partner Program
- Facilitated smooth technical implementation of REST API features, such as LOS Records and Occupancy Tax, to improve host pricing
- Collaborated with integration engineers to escalate and troubleshoot technical challenges, such as async notification failure
- Recognized for excellence in collaboration between NA field sales team and connectivity partnerships team by enabling sales to work more effectively with software-connected hosts
- Transitioned to role following company reorganization due to COVID-19

### Manager, Hotels - Southern California @ Airbnb
Jan 2019 – Jan 2020 | San Francisco Bay Area
- Successfully managed a team of 7 market managers covering Southern California through significant organizational change as part of the HotelTonight acquisition integration, as well as the transition to full-time remote work due to COVID-19
- Organized and executed key initiative to onboard hotels in Los Angeles ahead of expected vacation rental supply loss due to short-term rental regulations; team consistently exceeded onboarding targets and expectations
- Researched pricing strategies and presented to product teams on industry standards
- Worked cross-functionally to house 700+ healthcare workers through Airbnb’s Frontline Stays program with LA County

### Area Manager - California Leisure @ Expedia Group
Jan 2017 – Jan 2019 | San Francisco Bay Area
- Led team of 14 market managers across California and Oregon; coached and mentored team to drive key business results and personal career development which led to the promotion of 6 Market Associates to Associate Market Managers.  
- Selected as North America lead for competitive intelligence

### Market Manager - San Francisco @ Expedia Group
Jan 2016 – Jan 2017 | San Francisco Bay Area
- Managed 50 top revenue generating properties in downtown San Francisco 
- Mentored and coached Market Associates to improve team performance and support their career growth
- Led report training series for California region to improve solution-focused sales and efficiencies
- Nominated to organize the San Francisco Economic Forecasting Seminar in collaboration with the SF Hotel Council

### Associate Market Manager - SFO @ Expedia Group
Jan 2015 – Jan 2016
- Managed 100+ hotels in San Francisco to drive revenue and key strategic priorities 
- Awarded Associate Market Manager of the Year 2016 
- Built and sustained strong partner relationships by providing intelligent recommendations on strategies, insights into market trends, and excellent communication 
- Influenced hotels to use Expedia’s data and tools in new ways to increase engagement and production 
- Acted as the liaison between hotels and internal Expedia teams including connectivity, technical support, and finance

### Market Associate - SF Bay Area @ Expedia Group
Jan 2014 – Jan 2015 | San Francisco Bay Area
- Led team of Market Associates’ competitiveness efforts to secure rates and inventory for SF 
- Created a Market Associate training guide to illustrate how to run a different types of Market Associate teams 
- Managed inventory over supply-constrained periods in San Francisco and implemented new process for analysis to quickly understand historical and current performance over key events; communicated information both internally and externally 
- Developed strong relationships with hotel partners through effective outreach and follow up


## Education
### Bachelor’s Degree in Hotel Administration
Cornell University
Jan 2010 – Jan 2014

### Advance Software Engineering Immersive
Hack Reactor
Jan 2023 – Jan 2023

### Semester At Sea / ISE
Jan 2013 – Jan 2013

### St. Mary's Academy
Jan 2006 – Jan 2010


## Contact & Social
- LinkedIn: https://linkedin.com/in/robbinscaroline

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Source: https://flows.cv/carolinerobbins
JSON Resume: https://flows.cv/carolinerobbins/resume.json
Last updated: 2026-03-22