# Carolyn D. > Project Manager @ Highway.ai Location: San Francisco Bay Area, United States Profile: https://flows.cv/carolynd Hello! I'm Carolyn Duong, a detail-driven problem solver who turns complexity into clarity and execution. πŸ‘©πŸ»β€πŸ’» Currently, I serve as a project manager at Highway, where I operate at the intersection of product, engineering, operations, and data science. I specialize in translating big-picture goals into actionable plans, aligning cross-functional teams, and delivery of impactful solutions. πŸ§ πŸ‘©β€πŸŽ“ I am a proud first-generation graduate from UC San Diego, where I earned a B.S. in Cognitive Science (Design & Interaction) with a Minor in Data Science. This background shapes how I work: combining systems thinking, technical execution, and a strong focus on the people using the output. 🌟 Beyond work, I co-run the 365 Night Market, a monthly Bay Area night market centered around food, fun, and friends & family. Our market brings in 50+ vendors and 10K+ attendees every month. I lead vendor onboarding, communications, and social media. πŸ” Looking ahead, I’m excited to grow into Program Management roles in tech, where I can scale impact by improving how teams collaborate, how work gets executed, and how strategy turns into reality. ## Work Experience ### Project Manager @ Highway.ai Jan 2026 – Present | New Jersey, United States ### Product Manager @ Highway.ai Jan 2023 – Jan 2026 | New Jersey, United States ### Partner, Communications & Operations @ 365 Night Market Jan 2025 – Present | San Francisco Bay Area Oversees communications and operations for 365 Night Market, a Bay Area–based cultural night market drawing over 10K attendees and 50+ vendors per event. Manages social media content creation, producing over 135 posts within six months and growing the account by 2.5K followers while increasing monthly views by more than 130K. Leads attendee programming and designs all promotional materials. Coordinates vendor onboarding and communication to ensure smooth participation. ### Associate Product Manager @ ListReports Jan 2022 – Jan 2023 ### Product Management Intern @ ListReports Jan 2021 – Jan 2022 - Initiated feature enhancement projects based on UX research study learnings and customer success feedback - Scoped out product features, formulated detailed roadmaps, prioritized action items, and adjusted according to bandwidth - Facilitated brainstorming activities and solution-driven conversations with cross-functional teams which included relevant designers, developers, data scientists, key decision makers, and stakeholders - Reinforced release management on product release day through status checks across three pods (small autonomous teams) and coordinating deployment of code to production with QA and development ### Product Design/PM Intern @ ListReports Jan 2021 – Jan 2021 - Conducted a comprehensive audit of the ListReports core product by documenting user flow and identifying usability issues - Generated detailed reports for each of the product’s core features, highlighting user pain points, suggestions for improvement, and prioritizing recommendations for product design and product development - Led sprint retrospective and kickoff meetings to reflect on team’s progress, establish measurable goals, and delegated tasks ### Intern @ Forage Jan 2021 – Jan 2021 - Managed 18 campus ambassadors from the summer pilot program through task delegation and performance evaluation - Hosted monthly social events, such as virtual scavenger hunts and trivia, to encourage camaraderie amongst members - Evaluated 500+ nationwide campus ambassador applications and interviewed qualifying applicants for fall program intake - Strategized ways to scale the program and curated a detailed masterclass with educational resources, tips for success, and interactive assignments for fall intake of roughly >1000 campus ambassadors ### Product Advisor @ Forage Jan 2021 – Jan 2021 - Collaborated with an international team of 12 student product advisors and a Senior Product Manager in identifying potential barriers with user engagement and retention and developing solutions based on prior product experience - Represented undergraduate students by voicing their verbal and written feedback and ideas to the product team ### Undergraduate Research Assistant @ UC San Diego Jan 2021 – Jan 2021 | San Diego, California, United States UnBIASED Project at Weibel Lab - Created storyboard panels to convey context and trigger patient-provider scenarios - Ideated and improved user interview methodologies through a constant feedback loop - Understood user behavior and needs by observing and analyzing completed tasks and verbal feedback ### Design Team Lead @ Sav-E Jan 2020 – Jan 2021 | San Diego, California, United States - Create quarterly timelines with goals for the Design Team to meet - Encourage members of the to meet those said goals - Lead Design Team meetings and work sessions - Communicate important progress updates, information, and reminders to the Design Team members, other team leads, and the CEO ### Designer & Front-end Developer @ Sav-E Jan 2020 – Jan 2020 | San Diego, California, United States - Create visual and interaction designs for the MVP of the Chrome Extension and Website - Iterated upon the logo design (created the final spelled out "SAVE-E.co" logo concept design) - Collaborated with the Triton Consulting Group to elevate visual branding and optimize performance for Sav-E social media - Brainstormed and created social media content - Design the look and feel of the Chrome Extension and Website - Develop the Chrome Extension using HTML, CSS, and Javascript - Perform technical and business tasks outside of the above description ### Kaggle Workshop Committee Member @ Data Science Student Society at UCSD Jan 2020 – Jan 2021 | San Diego, California, United States - Deliver high-quality data science-related workshops to general members - Intro to Pandas (October 2020): from importing libraries and reading CSV tables, to calculating summary statistics, selecting rows/columns, and data cleaning methods - Advanced Practices in Pandas (November 2020): from merging and concatenating datasets, to utilizing groupby, transpose, apply, and lambda methods/functions - Using Data Science to Enhance the User Experience (February 2021): what is data science and user experience, how data scientists differ from UX researchers, the benefits of having them work together, and A/B testing in UX ### Executive Vice President @ Women in Business at UC San Diego Jan 2020 – Jan 2021 | La Jolla - Made executive decisions that best serve the interests and goals of the organization - Managed an executive team of 12 officers and organization of ~100 members - Acted as a spokesperson and contact for external organizations - Represented the organization and took full responsibility as a Principal Member - Communicated important updates, information, and reminders to the executive board and general members - Executed a Leadership Workshop for general members that consisted of collaborative and reflective activities ### Director of Community Outreach @ Women in Business at UC San Diego Jan 2019 – Jan 2020 | La Jolla, California - Developed and maintain relationships between WIB and local corporations and other student organizations to put on informative and collaborative quarterly speaker events and workshops - Executed a large-scale annual business conference called β€œMission Possible,” featuring local San Diego women trailblazers, executives, and leaders as guest speakers for an audience of around 120 university students ### Sponsorship Coordinator @ Women in Business at UC San Diego Jan 2018 – Jan 2019 Position within the Finance Committee - Wrote persuasive short essays and applied for university and external sponsorship opportunities - Cold contacted nonprofit, external, and university organizations to be potential sponsors - Brought in $1000 in donations and $120 in university funding for the organization ### Software Developer Intern @ San Diego Supercomputer Center Jan 2020 – Jan 2020 | San Diego, California, United States - Develop a new product from the ground up in an agile development team - Create user stories and define conditions of satisfaction (CoS) during the product design phase - Generate and complete developer tasks that meet the product CoS during each sprint development cycle - Design the logo, user interface, and other visual elements on Figma - Front-end develop using HTML, CSS, JavaScript, Django, and React for the web application ### Co-Founder, Front-End Developer, & Designer @ Fletter Jan 2020 – Jan 2020 - Design the logo, user interface, and other visual elements on Figma and Procreate - Front-end develop using HTML, CSS, JavaScript, and React for the web application Note: The organization is currently on a break and will resume with development sometime in the future. ## Education ### Minor in Data Science UC San Diego ### Bachelor of Science - BS in Cognitive Science (Design and Interaction Specialization) UC San Diego ## Contact & Social - LinkedIn: https://linkedin.com/in/carolyn-duong --- Source: https://flows.cv/carolynd JSON Resume: https://flows.cv/carolynd/resume.json Last updated: 2026-04-13