# Carrie Yu > Product Designer | B2B | Designing AI Agent Location: San Francisco Bay Area, United States Profile: https://flows.cv/carrieyu Designer, AI curious, and matcha lover living in San Francisco Bay Area. Currently building AI booking experience. ## Work Experience ### Lead Product Designer, Agent @ CXAI Jan 2023 – Present | San Francisco Bay Area - Design Lead for multiple large scope products at CXAI, including agentic booking experience, analytic dashboard, and wayfinding kiosk experience. - Establishing and scaling the CXAI design system from 0 to 1. ### Senior Product Designer @ Trajektory Jan 2023 – Jan 2023 | Chicago, IL Trajektory helps teams, brands and agencies to evaluate their sponsorship impact through data visualisation. I led the end to end UX design of three products: • Market Area Map - Data visulization to view household breakdown for the events and broadcasts. • Campaign Management - Monitor brand's social campaign performance and valuation. • Digitally-Enhanced Dashboard (DED) Calculator- Data visualization projected EDE values for all zones. ### Senior UX Designer @ SoCalGas Jan 2023 – Jan 2023 Led the MVP of Regulatory Management System (RMS) to help case managers streamline their daily workflows, including document search, manage proceedings, and search workflow documents. ### Product Designer @ LinkedIn Jan 2022 – Jan 2022 | San Francisco, CA Led two end-to-end projects: • Enterprise Integration Platform for Linkedin's Sales, Finance, and Marketing team • Eng X - a centralized internal documentation platform for engineering teams. ### Product Designer @ Develop for Good Jan 2021 – Jan 2022 | United States • Created DFG's first design system with a team of designers and developers. ### Product Designer @ Smart Course | Courses, Coaching & Collaborative Platform for Caregivers of Kids with Special Needs Jan 2021 – Jan 2022 | New York, United States Smart Course is a EdTech and HealthTech startup that provides online courses to help kids with special needs and their caregivers reach their social, behavioral, and academic goals. I redesigned the full learner journey for an e-learning platform—boosting daily active learners by 20% and significantly stabilizing subscription churn. ### Freelance Web Designer @ Upwork Jan 2019 – Jan 2021 | San Francisco, CA Partnered with local business owners to align design ideas and solutions with business goals. Increased its clientele by 83% within 9 months after opening. ### UX Designer @ CareerFoundry Jan 2020 – Jan 2021 - Learned User-Centered Design process with a focus on convergent and divergent thought - Completed a large amount of user research using competitive analysis, heuristic evaluation, user interviews, surveys, focus groups, ethnographic studies, and more - Created wireframes, low-fidelity and high-fidelity prototypes, mockups, and other deliverables - Ran usability tests throughout 3+ projects to create improved products ### Art Teacher @ San Francisco Unified School District Jan 2018 – Jan 2021 - Collaborated with lead teacher to present 300+ lessons to promote the educational development of children. Provided support to 24 students in various aspects of academic success, including reading, writing, drawing, and learning Chinese language, among other skills. - Effectively helped 5 struggling students to improve literacy targets by 20%. - Provided one-on-one support to help students with learning, physical and behavioural difficulties reach educational, academic, life skills, behavioural, physical, social, and emoDonal goals. Actively communicated with teachers, students, and parents regarding the student’s behaviours and learning at school. - Supervised 25-30 kindergarten children at an a preschool program, collaborated with teachers to come up with STEM projects, small group activities, and field trip plans to help develop children’s emoDonal, social and physical skills. Resolved student behavioural and academic problems. ### Substitute Teacher @ ChildCare Careers Jan 2016 – Jan 2018 -Served as a substitute teacher at both preschools and elementary schools in San Francisco. -Collaborated with regular teachers in developing long-term plans for struggling students, as well as designing new activities to enhance learning engagement of students. -Effectively managed classroom behavior and maintained a safe and orderly environment. ## Education ### Google UX Certificate Program Coursera Jan 2022 – Jan 2022 ### User Experience Design CareerFoundry Jan 2020 – Jan 2021 ### Bachelor's degree in Child Adolescent Development San Francisco State University ## Contact & Social - LinkedIn: https://linkedin.com/in/carrieyudesign --- Source: https://flows.cv/carrieyu JSON Resume: https://flows.cv/carrieyu/resume.json Last updated: 2026-03-25