Delivered end-to-end experiences for patient (B2C) and clinician (B2B) interfaces, establishing the MVP framework for an AI-powered mental health treatment system. Implemented 10+ features using advanced methodologies like blueprint service mapping and interactive voice prototyping, boosting workflow efficiency by 125%.

Redesigned and launched a streamlined checkout and admin management system for Microsoft 365 cloud service providers (B2B), focusing on improving usability, security, and scalability for enterprise clients. Delivered 5+ features, including subscription provisioning, enhancing IT admin decision-making, and reducing onboarding friction by 35%.

▪️ Redesigned the internal admin review tool to improve task completion rate and productivity.

▪️ Led the design strategy to drive brand identity, information architecture, and interface design to boost the user growth on the web platform.