San Francisco, California, United States
• Provided individualized counseling on social determinants of health and assist patients with applying for and utilizing resources to overcome barriers to accessing care
• Worked with Product, Engineering, and Operations team to improve patient experience and drive product adoption of Trial Library through development of new features, design, internal and external workflows, and service lines
• Documented and followed up to resolve any issues that may arise throughout the patient experience
• Contributed to and refined internal SOPs for Ally Navigation Services workflows
• Supported a diverse, inclusive, equitable, and performance-oriented culture, ensuring that team members thrive, and organizational outcomes are met
• Prepared and maintained weekly status reports of patient tracking, provider outreach, and other Ally Navigator activities to help drive business decisions
