# Cathy Hu

> UX Designer & Researcher

Location: New York, New York, United States
Profile: https://flows.cv/cathyhu

I am a UX designer and researcher devoted to transforming customer insights into inclusive and intuitive experiences. I’m always looking for opportunities to create, evaluate, and implement meaningful interfaces.

## Work Experience
### UX Designer II @ Amazon Web Services (AWS)
Jan 2025 – Present | New York, New York, United States

### UX Designer @ Amazon Web Services (AWS)
Jan 2023 – Jan 2025 | New York, New York, United States

### Graduate Research Assistant @ Center for Digital Experiences at Pratt Institute
Jan 2021 – Jan 2023 | New York, New York, United States
• Coordinated and scouted speakers for ten workshops in project management, client relationship management, and case studies
• Liaised with potential clients for course-based projects in user experience design, usability evaluation, digital analytics, and content strategy
• Conducted competitive and stakeholder research to inform the creation of Pratt Institute School of Information’s User Research Lab

### UX Consultant @ Center for Digital Experiences at Pratt Institute
Jan 2021 – Jan 2023 | New York, New York, United States
• Redesigned the NYC Urban Fellows Alumni Association website through insights gathered from user interviews and competitive research
• Proposed recommendations to facilitate an intuitive research experience for students using Pratt Institute Libraries' new discovery interface
• Evaluated digital analytics to refine the Andy Warhol Museum's digital strategy for local audiences

### UX Researcher @ Amazon Web Services (AWS)
Jan 2022 – Jan 2022 | New York, New York, United States
• Conducted two rounds of generative research to identify customer needs and expectations along with recommendations for improving current offerings
• Collaborated with product managers and engineers to define product strategies and future areas of research

### Research Consultant @ Mercer University
Jan 2019 – Jan 2021 | Macon, Georgia, United States
• Led teams of up to three members to determine areas of improvement for various interfaces through usability research 
• Investigated how efficiently students navigated through Mercer University department websites
• Assessed the effectiveness of usability changes to the GA Pines online library catalog
• Evaluated the findability of information on the Department of Homeland Security's See Something Say Something microsite

### Peer Tutor @ Mercer University
Jan 2020 – Jan 2020 | Macon, Georgia Area
• Developed students' reading, writing, and speaking skills in beginner and intermediate Mandarin Chinese
• Hosted study sessions to prepare students for upcoming tests and oral examinations

### UX Researcher @ United States Federal Government
Jan 2020 – Jan 2020
• Assessed whether the visual design and content present on two COVID-19 government websites met user expectations through remote usability evaluations
• Proposed recommendations for improving usability to representatives from the Department of Homeland Security and Department of Health & Human Services

### Tech Instructor @ Kids 4 Coding
Jan 2019 – Jan 2019 | Roswell, Georgia
• Instructed students aged 9-16 on mobile app development, AR design, Python, LUA, Scratch, C#, web development, and game design with Unity and GameMaker through project-based learning
• Tested and gave reports on new curriculum to find the optimal teaching materials for a given age group and topic

### Verification Specialist @ Evident ID, Inc.
Jan 2018 – Jan 2019
• Verified and digitized credentials including domestic and international passports, state-issued identification cards, and driver’s licenses in a timely manner


## Education
### Master of Science - MS in Information Experience Design
Pratt Institute

### Bachelor of Science - BS in Information Science and Technology
Mercer University


## Contact & Social
- LinkedIn: https://linkedin.com/in/cathyjhu

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Source: https://flows.cv/cathyhu
JSON Resume: https://flows.cv/cathyhu/resume.json
Last updated: 2026-03-29