# C. Form Miller > Product Design & Operations Location: San Francisco Bay Area, United States Profile: https://flows.cv/cformmiller Product Design leader with a strong track record of building the infrastructure, processes, and systems that empower high-growth design organizations and optimize EPD workflows at scale. ## Work Experience ### Product Design Director & Principal @ Foursquare Jan 2023 – Present Responsible for UX strategy of Foursquare’s geospatial product suite; shared UX of marketing products Attribution and Targeting; and directed UX of core platform-level services and foundational systems. Setup processes for effective design operations, including hiring practices, job descriptions, career frameworks, org structures, roadmap initiatives, resource allocations, capacity modeling, sprint planning, critique sessions, project tracking, software procurement, and EPD alignments. Established and scaled a unified design system supporting the entire Foursquare product ecosystem to ensure cross-platform consistency. ### Director, Product Design @ RapidAPI Jan 2022 – Jan 2023 Responsible for user experience of SaaS-based API experiences, overseeing Global Navigation, Marketplace, Growth, Billing & Payments, and Enterprise initiatives. Collaborated with leaders across R&D, Sales, Support, and Marketing to align Product and Design toward company OKRs and customer needs. Defined and established Product Design hiring practices, including sourcing materials, job descriptions, interview plans, panels, templates, and candidate evaluations. Defined and specified Rapid’s Product Design job ladder for career guidance and designer evaluation. ### Sr. Manager, Product Design @ Twilio Inc. Jan 2019 – Jan 2022 Managed multiple teams of globally-based product designers responsible for Twilio’s Developer Console including Console frameworks, Numbers, Serverless, IoT, Healthcare, and Global Regions. Introduced, established, and refined mature design operations, processes, and ceremonies, including design sprint planning, peer-led critique groups, deep-dive clinics, design briefs, and coaching sessions. Continuous advocate of a company-wide cultural shift from route production design to including Design in multidisciplinary product development. Completely rewrote and redefined UX-wide career development framework to foster career growth and skill development, including detailed behavior, functional, and leadership competencies. ### Product Design Manager @ Twilio Inc. Jan 2016 – Jan 2019 Head of product design team of 14 multidisciplinary contributors, responsible for the Twilio Developer Console user experience, including architecture, interaction, design, usability, research, testing, operations, systems, tooling, and process. Recruited, hired, managed, and grew design team from 2 to 14 in multiple disciplines, including product design, research, and design systems. Managed people, projects, and processes by determining problems, setting goals, assessing risk, prioritizing initiatives, driving alignment, managing project loads, and allocating designers to ensure teams were shipping quality experiences addressing business needs within tight timelines. Devised and implemented design operations and lean processes that moved complex projects forward while considering scope, scale, alignment, prioritization, tracking, reporting, status, blockers, and dependencies. Pitched, planned, and drove a company-wide shift in UX funding and organization from agency-style service model to embedded designers within product teams. Collaborated with GMs, VPs and Directors of 15 business units to assess needs, align product and design, define and prioritize roadmap initiatives, and ensure smooth product development. Defined and deployed Twilio's first product design job-level career guidance framework. ### Product Design Lead @ Twilio Inc. Jan 2014 – Jan 2016 First product designer supporting the entire customer-facing product suite of the Twilio Developer Portal. Responsible for user research, information architecture, interaction model, interface design, usability, testing, and specification of every product and service in the Twilio Developer Portal. Researched, analyzed, defined, designed, tested, specified, developed, and deployed 8 new products & services, including Console, Video, Wireless, SIP Trunking, Numbers, Chat, Taskrouter, and DevTools. Defined, architected, and designed the “unbundling” of Twilio from one monolithic product into distinct individual products, setting up company for significant future growth into many new product areas. Improved and iterated Twilio’s core product and services of Voice, Messaging, Account, and Billing. ### Principal Information Architect @ Zynga Jan 2011 – Jan 2014 Responsible for information architecture and interaction design of Zynga's web and mobile game services, including Words With Friends, zynga.com, and Zynga Live. ### Lead Designer @ Aetheros Jan 2009 – Jan 2011 Responsible for user experience of Aetheros' primary software suite PolicyNet, a real-time IoT SmartGrid network management system. ### Lead Designer @ YouTube Jan 2006 – Jan 2009 Led a team of 10+ multidisciplinary UX contributors, working on every design-related component of the YouTube product suite including: the entire public website (Watch, Search, Home, Browse, Account) and many back-office tools, as well as the early mobile site and third-party mobile applications, the TV and game console applications, and embedded gadgets and widgets. ### Sr. Interaction Designer @ Shutterfly Jan 2005 – Jan 2006 Responsible for the information architecture and interaction design of the Shutterfly Store, Cart & Checkout Process, and Personal Publisher. Shutterfly is the leading online photo sharing and printing service. ### Sr. Interface Designer @ CafePress Jan 2004 – Jan 2005 CafePress (part of PlanetART) is a site for individuals and businesses to create and consume digital content pressed onto hard goods. I was responsible for user experience of the digital tools used by Cafepress members to create, sell, and merchandise their products. ### Lead Designer & Developer @ NexTag Jan 2003 – Jan 2004 Researched, specified, designed, and developed new and existing projects for a leading online product & services comparison search site. ### Interaction Designer @ Adobe Jan 2002 – Jan 2003 Responsible for information architecture, interaction model, and user interface of Adobe's Developer Center and Support Center. ## Education ### BS in Computer Engineering University of Michigan ### MS in Math, Human-Computer Interaction University of Illinois Chicago ## Contact & Social - LinkedIn: https://linkedin.com/in/form - Portfolio: http://christoform.com/ --- Source: https://flows.cv/cformmiller JSON Resume: https://flows.cv/cformmiller/resume.json Last updated: 2026-04-13