Store outbounds:

Led the design for store associate facing Android app for handling products outbounds like donations, markdowns, vendor returns, and disposals. Worked with international markets to design country-specific user flows based on store processes. Launched the app in Mexico, Canada, Chile, and Japan.

Design patterns:

Introduced new UI patterns to support internationalization and give the product a modern look and feel.

App onboarding:

Designed in-app tutorial to onboard new associates hired with minimal in-person training and faster as a response to Covid-19.

Authorization platform for developers:

Designed a web-based centralized authorization platform for developers to control feature availability at country, chain, store, and role level. Conducted research from discovery to validation to design the platform from scratch. Created marketing material to generate awareness which led to adoption by 10+ teams.

Inventory management:

Led user research, designed and shipped features for 8 store associate facing apps supporting inventory management, price execution, and checkout processes in 1000+ stores in 4 countries.

Store receiving:

Designed store associate experience for a mobile app to support receiving merchandise coming via vendors with paper invoices.