• Designed and optimized conversational flows for AI-powered chatbots supporting product and customer service, resulting in a smoother user experience and reduced customer friction.

• Delivered scalable conversational solutions serving over 100 million customers across the U.S. and Canada, ensuring consistency, accessibility, and high-quality user experiences at enterprise scale.

• Authored natural, on-brand dialogue and error handling scripts, improving chatbot comprehension and increasing task completion rates by 20%

• Leveraged data and user feedback to iterate and refine chatbot performance, contributing to a measurable reduction in live agent handoffs and improved customer satisfaction (CSAT) scores.

• Led the Design team of 6, collaborated with cross-functional teams globally, including engineers, data scientists, sales & marketing teams. Reported directly to C-suite executives and assisted during investor/board meetings.

• Designed 6 AI-driven products from 0→1, defining user experience by designing user interface and AI-conversational

flows for invoice reconciliation, shipment tracking, onboarding, integration, and logistics analytics workflows.

• Drove a strategic pivot that helped redefine company vision toward AI-driven agentic workflows—reviving product direction and investor confidence when the original idea of unified logistics platform plateaued.

Spearheaded creation of Design System featuring typography, iconography, color palette, layout and 100+

components from the ground up in Figma for consistency and scalability across all Mobile & Web user interfaces.

Accessibility Designer for the Google Central Product Inclusion, Equity, and Accessibility Team

• Collaborated closely with cross-functional teams of researchers, designers, engineers, product management, marketing, etc. to ensure the high-quality and timely delivery of assistive technology features within Google products.

• Launched the redesign of Lookout, an app for blind and low-vision users with 100,000+ downloads, to migrate to the latest Material design system, implemented animations for onboarding, and added a new reading feature. Led the internationalization of the launch for 34 languages. Increasing the daily and monthly users of the app by 40%.

• Conceptualized and designed 3+ assistive projects, focusing on addressing the needs of individuals with dyslexia, ADHD, autism, blindness and low-vision, and cognitive accessibility.

Produce for Bose Hear App that operates the Bose SoundControl 1 Hearing Aids, the first self-fit, Over-The-Counter, medical hearing aids with over 10,000+ users.

Collaborated closely with Development, Research, Firmware, Marketing, and other cross-functional teams to advocate and support design project roadmaps, timelines and to help drive design input forward from initial prioritization through execution and delivery.