# Chanchal Agrawal > Product Designer specialized in UX, Accessibility & AI | ex-Google, Intuit, Bose | Master’s in Human-Computer Interaction | Bachelor’s in Computer Engineering. Location: Mountain View, California, United States Profile: https://flows.cv/chanchal As a Product Designer with a passion for creating accessible, inclusive, and intuitive user experiences, I specialize in integrating empathy, research, and human-centered design principles to solve complex user problems. With a background in engineering, I bring a unique ability to connect the dots between design, aesthetics, and technology, ensuring seamless user experiences across a wide range of products and platforms. My journey began in engineering, where I developed a strong foundation in technical problem-solving. Over the years, I've shifted my focus to User Experience design, where I now leverage my engineering skills to build user-centered, accessible solutions that cater to diverse audiences—especially those with unique needs. From designing conversational AI flows to developing immersive XR experiences, I create products that are not only functional but also human-first. ## Work Experience ### AI Product Designer III @ Intuit Jan 2025 – Jan 2025 | Mountain View, California, United States • Designed and optimized conversational flows for AI-powered chatbots supporting product and customer service, resulting in a smoother user experience and reduced customer friction. • Delivered scalable conversational solutions serving over 100 million customers across the U.S. and Canada, ensuring consistency, accessibility, and high-quality user experiences at enterprise scale. • Authored natural, on-brand dialogue and error handling scripts, improving chatbot comprehension and increasing task completion rates by 20% • Leveraged data and user feedback to iterate and refine chatbot performance, contributing to a measurable reduction in live agent handoffs and improved customer satisfaction (CSAT) scores. ### Lead Product Designer - Interim @ Orchestro.AI Jan 2024 – Jan 2025 | California, United States • Led the Design team of 6, collaborated with cross-functional teams globally, including engineers, data scientists, sales & marketing teams. Reported directly to C-suite executives and assisted during investor/board meetings. • Designed 6 AI-driven products from 0→1, defining user experience by designing user interface and AI-conversational flows for invoice reconciliation, shipment tracking, onboarding, integration, and logistics analytics workflows. • Drove a strategic pivot that helped redefine company vision toward AI-driven agentic workflows—reviving product direction and investor confidence when the original idea of unified logistics platform plateaued. ### Product & UX Designer @ Orchestro.AI Jan 2024 – Jan 2024 | California, United States Spearheaded creation of Design System featuring typography, iconography, color palette, layout and 100+ components from the ground up in Figma for consistency and scalability across all Mobile & Web user interfaces. ### Interaction Designer IV - Accessibility @ Google Jan 2022 – Jan 2023 | Mountain View, CA Accessibility Designer for the Google Central Product Inclusion, Equity, and Accessibility Team • Collaborated closely with cross-functional teams of researchers, designers, engineers, product management, marketing, etc. to ensure the high-quality and timely delivery of assistive technology features within Google products. • Launched the redesign of Lookout, an app for blind and low-vision users with 100,000+ downloads, to migrate to the latest Material design system, implemented animations for onboarding, and added a new reading feature. Led the internationalization of the launch for 34 languages. Increasing the daily and monthly users of the app by 40%. • Conceptualized and designed 3+ assistive projects, focusing on addressing the needs of individuals with dyslexia, ADHD, autism, blindness and low-vision, and cognitive accessibility. ### Design Producer @ Bose Corporation Jan 2021 – Jan 2021 | United States Produce for Bose Hear App that operates the Bose SoundControl 1 Hearing Aids, the first self-fit, Over-The-Counter, medical hearing aids with over 10,000+ users. Collaborated closely with Development, Research, Firmware, Marketing, and other cross-functional teams to advocate and support design project roadmaps, timelines and to help drive design input forward from initial prioritization through execution and delivery. ### UX Researcher @ Rochester Institute of Technology Jan 2020 – Jan 2021 | Rochester, New York Area Wrote a literature article to enhance the experience of Deaf and Hard-of-Hearing (DHH) users by understanding assistive technology and their implementation for inclusive design. Analyzed data collected from studies that perform eye-tracking on DHH users to understand their behavioral patterns and make design decisions based on them. Gained knowledge from 55+ literature studies and crafted a research paper for ASSETS Conference(Accessible computing) under the guidance of Dr. Roshan Peiris. ### UI/UX Designer @ Unknown Jan 2020 – Jan 2020 ### Game Developer @ IDZ Digital Private Limited Jan 2018 – Jan 2018 | Mumbai, Maharashtra, India Developed and launched 8+ games for an award-winning gaming application KidloLand which has 38,000+ downloads Merged with designers, developers, and marketing team to create games using Adobe Flash and ActionScript for Android and iOS platform ### User Interface Designer @ GetDeals Jan 2016 – Jan 2016 | Mumbai Area, India Conceptualized and designed the interface for the E-commerce site containing over 10,000 products. Recruited design and development interns while the expansion of the company. ## Education ### Master's degree in Human Computer Interaction Rochester Institute of Technology ### Bachelor of Engineering in Computer Engineering Atharva College Of Engineering ## Contact & Social - LinkedIn: https://linkedin.com/in/chanchalagrawal - Portfolio: https://www.chanchalagrawal.com/ - Portfolio: https://chanchaldesign.medium.com/ --- Source: https://flows.cv/chanchal JSON Resume: https://flows.cv/chanchal/resume.json Last updated: 2026-04-13