I lead Product Experience Operations at Cloudflare, partnering with PX leadership to design and scale a high-impact, future-ready operating model across design, research, and content. During my tenure, the organization has tripled in size and expanded support across all product lines.
My work sits at the intersection of operations leadership, organizational design, and AI enablement. I help teams scale with clarity by building systems that strengthen execution, decision-making, and quality. Increasingly, this includes enabling responsible, practical use of AI in day-to-day work, ensuring emerging technologies enhance judgment and craft rather than fragment culture or standards.
Key areas of leadership include:
• AI enablement and capability building
Driving responsible AI adoption across the PX organization. Recently led hands-on “vibe-coding” training for designers, covering environment setup, databases, and MCP fundamentals, helping teams move from experimentation to real operational leverage.
• Operational and strategic leadership
Partnering with senior leaders to define operating models, priorities, and execution rhythms that support scale and cross-functional alignment.
• Team growth and talent systems
Designing career frameworks, capacity planning, and performance systems that support sustainable growth and clarity at scale.
• Workflow, tooling, and process design
Establishing workflows and tooling strategies that balance speed, quality, and long-term maintainability.
• Quality, impact, and visibility
Creating mechanisms to make work more visible, measurable, and aligned to business outcomes.