• Achieved a 4.8-star Play Store rating for Magnifier, a Pixel accessibility app I led from concept to launch. Drove the design of core features like live search, which earned praise from leading accessibility organizations and serves over 154,000 monthly active users.

• Drove an 80% in-store conversion rate for Simple View, a feature designed to increase smartphone adoption among older adults in Japan. Led the user research and design pivot that moved the feature into the main setup flow, dramatically increasing its discoverability and impact.

• Defined the product vision and UX for "Guided Step," a private research beta exploring AI-powered navigation for blind and low-vision users. Our findings on user trust and multimodal feedback were submitted for presentation at the CHI 2026 conference and now inform Google's accessibility strategy.

• Championed accessibility for older adults through user research, partnerships with AARP, and presentations to Google leadership, advocating for inclusive product development and securing buy-in for future initiatives

• Translated complex environmental data into an intuitive dashboard by leading the UX for Digitais da Floresta, a deforestation tracking tool for the Brazilian Amazon Forest. Applied consumer design principles to a data-intensive scientific domain, conducting research with environmental scientists to create actionable visualizations.

• Simplified the Nest Wifi setup (OOBE) and management experience, translating complex networking jargon into plain language that reduced user confusion and troubleshooting time.

→ The Verge gave Nest Wifi an 8 out of 10, called it the Smarter Nest Router.

→ 9to5Google: “At every step of the process, Nest Wifi delivers on …easy to use”

• Reduced common Wi-Fi issues by 15% by leading "Project Haddock," a strategic initiative to proactively identify and help users resolve the most persistent connectivity problems.

• Established an intuitive, non-verbal communication system by pioneering the iconic 4-dot lighting pattern for all Google Home and Nest speakers, simplifying device status for millions of users.

Led the design team for Conversation as a Platform (i.e., messaging

bots) for Skype messenger.

• Launched initial bot experience on current Skype client, currently being used by over 300 million people daily

• Led design for group video calling

• Oversaw redesign of Skype client on Android and iOS, resulting in improved play store/App Store ratings and increased downloads

• Encouraged the team to create team design principles and hold selves accountable to them

• Oversaw the team transition to from Illustrator to Sketch

• Added prototyping to the team repertoire by motivating the team to learn Pixate and Framer.js