# ✨Charles Wu > Product Designer & Engineer Permissions, AI, Ethics Location: San Francisco, California, United States Profile: https://flows.cv/charleswu I'm a Senior Product Designer with over a decade of experience in crafting digital products. My work in the Silicon Valley tech scene has honed my expertise in creating holistic design solutions that integrate seamlessly with underlying systems. My mission is to design user experiences that are not only intuitive and engaging but also highly adaptable to the ever-changing needs of users and industries. ## Work Experience ### Senior Product Designer @ Asana Jan 2023 – Present | San Francisco Bay Area - Led the end-to -end design of scalable access control systems, including field-level visibility and editing permissions, improving security and unlocking enterprise adoption across 60%+ of customers - Partnered with cross-functional teams to standardize permissions, driving consistency, reducing user error, and supporting expansion into regulated enterprise markets ### Mentor @ adplist.org Jan 2022 – Present Mentoring new and junior designers, helping them improve their confidence by providing guidance and feedback. ### Sr Product Designer @ Calendly Jan 2021 – Jan 2023 | San Francisco Bay Area Enterprise Products • Spearheaded the design and launch of Analytics, achieving over 50% user adoption and driving a decrease in customer churn rates • Elevated admin experiences to improve customer security and onboarding Foundational Design (Trust, Tools, Process) • Improved internal support processes, resulting in over 20% reduction in support workload through Spam Prevention and Self-service Auth updates • Played a key role in elevating designer skillsets and streamlining tooling, improving overall design quality and operational efficiency • Maintained and refined design system components such as typography, iconography, and layout, ensuring usability and consistency across the board ### Sr Product Designer @ LivePerson Jan 2019 – Jan 2021 | Greater Seattle Area • Developed and scaled design system focusing on typography, accessibility, color, and consistency • Pioneered new features in chatbot/ML technology, resulting in 160%+ increase in task-completion speed and improving customer satisfaction by 15% ### Sr UX Developer @ Highline Beta Jan 2018 – Jan 2019 | Toronto • Created Highline Beta's design system, improving design and development consistency • Conducted user research to validate solutions for a new venture in the CPG industry; coordinated with directors to define growth targets and customer experience; iterated & implemented designs, exponentially growing the monthly customer base • Analyzed and redesigned web platforms to boost engagement, conversion rates, and overall user experience, including enhancing accessibility, SEO, and responsiveness ### Sr UX Developer @ Thrive Career Wellness Platform Jan 2016 – Jan 2018 | Toronto, Canada Area • Designed and implemented core features, improving user engagement and aligning with accessibility and responsiveness standards through audits and testing • Mentored team members, fostered best UX practices, and collaborated with engineers using various technologies, driving innovative feature development ### UX Developer @ DIVE Networks Jan 2015 – Jan 2016 | Toronto, Canada Area • Guided the design and testing of features, setting design standards to enhance readability, ensure design consistency, and elevate overall quality • Conducted UX training for engineering and product management teams, instilling best practices and fostering a culture of excellence ### UX Developer @ Crowd Curio Jan 2015 – Jan 2015 | Waterloo • Created a crowd-sourced, citizen science website and platform • Improved user engagement by testing and optimizing different layouts and through added gamification elements • Designed information architecture maps, wireframes, and prototypes, implemented with HTML/CSS/JS ### UX Designer @ McKinsey Digital Labs Jan 2014 – Jan 2014 | Greater New York City Area • Created designs that visualized complex data, which highlighted insights and increased reading fluency. • Successfully pitched products to stakeholders with interactive prototypes (built with Framer JS). ### UX Designer & iOS Developer @ Ash City Jan 2013 – Jan 2013 | Richmond Hill, ON I was responsible for the design and development of their debut iOS app. I researched and defined product goals for the app in order to increase sale volume. Independently designed, developed, and iterated on the app while presenting progress to management. Completed project within 4 months, increasing overall sales by 10+%. ### UX Designer & Android Developer @ Intelligent Mechatronic Systems - IMS Jan 2013 – Jan 2013 | Waterloo, Ontario • Conducted user research and needs analyses to improve user accessibility, while ensuring safety and law compliance • Enhanced application interface and code optimization ### Quality Assurance Analyst @ RamSoft Inc Jan 2011 – Jan 2011 • Developed, updated and executed quality assurance tests (test cases and formal reports) to maintain standards for medical software. • Updated servers by creating and editing database scripts. • Worked extensively with Microsoft Excel to make tests more efficient and clear. • Provided customer support professionally and effectively to resolve problems and log bugs. ### UX Designer & Web Developer @ Regional Municipality of York Jan 2011 – Jan 2011 | 17250 Yonge Street • Developed a new user feedback system that was then implemented in senior assistance centers. • Simplified complex workflows by migrating to a digital medium. • Improved user experience through simplification and the reduction of required clicks per action. ### Web Developer @ Raymond James Ltd. Jan 2011 – Jan 2011 | 40 King St West • Redesigned and developed the Canadian intranet site, improving on design clarity and news accessibility • Created and managed content for the Raymond James website, impacting hundreds of daily users • Worked with several senior-level advisors to design and develop custom websites ## Education ### Bachelor’s Degree in Systems Design Engineering, Management Science Option University of Waterloo ## Contact & Social - LinkedIn: https://linkedin.com/in/mrchaarlie - Portfolio: http://www.charleswu.ca --- Source: https://flows.cv/charleswu JSON Resume: https://flows.cv/charleswu/resume.json Last updated: 2026-04-13